Our mission is simple, to Improve life through travel. Headwater Holidays sits within the Exodus Travels business which is one of the worlds leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide. The Adventure brands of Headwater, Exodus, and Sawadee are nestled amongst the wider Travelopia group of over 50 other specialist operators and are as diverse as they are exciting, from sailing adventures, safaris, yachts, worldwide jet travel to arctic expeditions - creating outstanding experiences for our customers.
Our values are to Bring Happiness, Take Responsibility, Be Ambitious, and Always Passionate, they underpin the work that we do and act as a reminder of why we do it. We are looking for people who can embrace our values and live them every day.
Our commitment to Equity, Diversity & Inclusion
Together we will cultivate a diverse, equitable, and inclusive environment, where all our people can flourish and are encouraged to be their unique selves. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.
Our commitment to People, Places & Planet
Our People, Places & Planet plan works towards improving life through travel - for the places we visit on our adventures, the people we meet when there, and the planet that hosts us.
Summary
The sales department covers incoming and outgoing sales calls, live chat, and online customer contact channels and is devoted to creating exceptional experiences for our customers through great communication, assisting amazing user journeys online, and impactful multichannel sales activity. Customer insight and performance results drive our thinking, ensuring everything we do is engaging & effective, timely & targeted, and most of all customer-led.
What you will be doing:
- Answering incoming and outgoing sales calls within agreed service levels whilst delivering exceptional customer service at all times.
- Responsible for end-to-end contact of the booking process whilst maintaining customer relationships throughout.
- Live chat customer interaction within given service level agreements.
- Email interactions are sustained within given service levels whilst meeting quality agreements.
- Successfully created full customer package holidays including arranging flights, ferries, car hire, transfers, and liaising with hoteliers before and after the point of sale.
- Ensuring holidays are booked within a reasonable timeframe and liaising with internal departments to facilitate a speedy confirmation from lead to completion.
- A conscientious individual who has a genuine passion for travel and customer service.
- An excellent telephone manner.
- The confidence and determination to work towards individual and team targets.
- You must be a confident communicator.
- Meticulous attention to detail is required for this role along with the need to multi-task.
- Flexibility to support the business in conducting ad-hoc tasks to facilitate customer requests.
- European travel and geographical air/rail experience would be beneficial.
- Use of previous reservations systems and computer platforms desired but not essential alongside, excel, outlook, and other office applications.
- Previous experience working with GDS platforms such as Amadeus / Galileo is a distinctive advantage.
Join us and in return, you'll be rewarded with:
- Competitive salary
- Various employee discounts and offers
- Childcare vouchers & cycle to work scheme
- Contributory Pension scheme
- Career progression opportunities
We believe people are happier and perform best when they are able to be their true selves, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias, building an inclusive culture, and embracing diversity in all its dimensions.
