Key Attributes Required For The Role
- Excellent time management, organizational and planning skills
- Willingness to learn.
- An outgoing and confident personality with a knack for sales and marketing.
- Problem solver.
- Willingness to go above and beyond.
- A keen interest in technology and new industry trends.
- Comfortable with ambiguity and change.
- Organised, meticulous and proactive.
- Sense of urgency.
- Must be a self-starterMust be a team player. SDR should be able to collaborate with key individuals in different departments to ensure seamless communication and alignment of efforts.
- Must have the ability to work under pressure.
- Experience with CRM software, such as Apollo, to effectively manage leads, track interactions, and maintain accurate records.
- Minimum 2-4 years of experience, or an interest in sales and marketing
- Excellent communication skills.
- Experience using various social media and tech platforms.
- New Business Leads
- Achieve the monthly target of new leads for our clients.
- SDR will play a crucial role in crafting compelling messaging. Collaborate with the team along with your CSM to refine call scripts and sequences, ensuring that our outreach efforts are optimized for success.
- Conducting extensive and focused outreach into specific targeted markets via social media, email and voice communications which aligns with client expectations and needs.
- Develop and maintain relationships with key stakeholders to ensure that all lead sources are properly identified, tracked, and optimised to maximise revenue for clients.
- Prospect potential leads by conducting thorough research and act on any realistic prospects.
- Proactively communicate with potential leads to achieve their buy-in through a multichannel outreach including email, phone calls, social media and other digital communication methods
- Work closely with the Customer Service Manager to act on potential leads that the sales team has identified.
- Work closely with each client to act on any potential leads that they have identified and interact with other departments to collaboratively determine customer needs.
- Collect and relay customer feedback, enhance products, and refine sales strategies. Share frontline insights with clients and propose ideas for account performance improvement.
- Nurture each new lead by consistently and persistently following up with potential leads and setting up appropriate appointments with the client for each lead.
- Keep record of all prospects and leads for tracking purposes. This includes keeping track of leads brought in, status of lead, whether they have been called or not, whether they need to be called back, etc.
- Working in the B2B space online using tech tools to facilitate the service offering to clients
- Client Product Knowledge
- Have a full and detailed understanding of each clients product offering in order to adequately sell and educate potential new leads.
- Regularly communicate with each client to understand their critical service offerings which may appeal to new leads and keep abreast of new service offerings or changes.
- Keep abreast of industry trends and knowledge and harness this to sell client offering to potential leads.
