Sales Lead

Job Purpose

Responsible to generate leads and sales, manage and maintain customer relationships and increase revenue from existing customers.

Minimum Education (essential)

Matric

Minimum Education (desirable)

Relevant Diploma or Certificate in Sales or Customer Service

Minimum Applicable Experience (years)

5 years

Required Nature Of Experience

• Sales
• Customer Service
• Firmware
• Software
• Cold Calling
• Compiling Proposals
• Working within a digital environment
• CRM Systems

Skills And Knowledge (essential)

• Working on/with Windows or IOS
• IT Systems
• Client Relationship Management
• CRM systems
• Presentation skills
• Understanding medical devices / audiology is desirable
• Strong administration skills

Essential Competencies:

• Developing Expertise
• Generating Ideas
• Convincing People
• Articulating Information
• Interacting with People
• Understanding People
• Seizing Opportunities
• Pursuing Goals

Important Competencies:

• Documenting Facts
• Establishing Rapport
• Making Decisions
• Showing Composure
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Team Working
• Meeting Timescales
• Managing Tasks
• Producing Output
• Taking Action

Revenue Generation and Sales 50%

• Generate new business and new accounts against targets.
• Upsell and cross-sell on existing business.
• Source and sign new clients nationally and internationally.
• Convert sales leads within reasonable time and in line with sales targets.
• Work within pricing guidelines provided by Marketing.
• Prepare and control budgets / forecast / sales pipeline.
• Prepare an appropriate sales approach for different audiences, including presentations and discussions.
• Prepare quotes and invoices on time and accurately.
• Prepare proposals and presentations on time and accurately.
• Monitor the conversion process with adequate communication and feedback to potential clients.
• Secure reliable business insights relevant to new business opportunities and provide feedback at weekly sales meetings.
• Attend conferences and events to source new business.

Client Relationship Management 20%

• Conduct regular customer check-ins to maintain good relationships.
• Manage customer expectations.
• Monitor after sales services and support.
• Ensure appropriate handover to relevant stakeholders after successful sale.
• Act as product specialist on relevant products,
• Provide training on various products and procedures for current clients.
• Develop an understanding of customer requirements.
• Communicate proactively and efficiently with customers.

Reporting and Communication 15%

• Ensure complete, accurate and punctual reporting to management on sales targets, budgets, conversion ratios and other relevant reporting requirements.
• Communicate proactively with team lead.
• Communicate efficiently and proactively with relevant stakeholders, including Slack and email communication channels.

Team Management 10%

• Continuously provide team members with relevant market and product related information.
• Understand all products available in hearX offering.
• Provide ongoing operational support.
• Manage and monitor individual and team targets and strategies.
• Ensure that approvals process is effective.

Quality Management and Data Security 5%

• Maintain absolute customer confidentiality and protection of personal information.
• Follow the Corrective Action and Preventative Action processes in line with the ISO 13485 processes where applicable.
• Maintain client records in accordance with procedure.
• QMS: Customer Management

Update Customer Communications Log.This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing business requirements. Employees will be consulted on any changes. Employees performance will be reviewed based on the agreed upon objectives.