Sales Operations Manager (Direct)

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose &Beyonders very carefully - they are the strength and the future of this company.

&Beyond requires a creative, independent, dynamic, enthusiastic, proactive, and service driven team player to join the &Beyond Direct Sales Team.

Key Outputs

Actively lead a team of Travel Specialists
Support the Direct Sales activities of the regional businesses (South Asia and South America)
Aggressively pursue direct sales targets as defined by the Group Sales Manager - Direct
Optimize Team performance through training, exposure, and feedback and quality assurance
Maximising the Teams understanding of the Commission Calculator Tool and drivers
Train and motivate Team to search for sales leads and prospects
Enhance, streamline and simplify the day to day operations of the Team
Conduct regular one-on-one discussions with Team members
Continuous feedback and information sharing with the Group Sales Manager - Direct to ensure the alignment of process, sales methodology, reporting and sales force development across Teams;
Ensuring consistency and best practice is documented and applied across the teams as approved by the Group Sales Manager - Direct
Setting up of ad-hoc sales initiatives and campaigns to drive focus areas of the business
Set examples for the Direct Sales Teams in areas of personal character, commitment, organizational and selling skills, and work habits
Working closely with the other Sales Operations Managers - Direct as well as the Direct Administrative Assistant, acting as an overall Sales Operations team
Assistance with the setting up of the annual Direct Indaba. This includes flight co-ordination, communication, budget management, minuting of action items and any other assistance required depending on the Direct Indaba for that year
Point of contact for teams Educational Requests. Adherence of team members to these policies, as well as monitoring feedback time frames and updating of Educational reporting
Demonstrate ability to interact and cooperate with all &Beyond employees
Support the team on social media platforms and motivate team to maximize opportunities on social media
Assist with recruitment, contracting, training and mentoring of new team members
Ensure an effective and detailed handover should a team member leave
Impeccable governance of team contracts
Monthly submission of direct sales reports, as determined by the Group Sales Manager - Direct
Ensure brand compliance of all team interactions
Close working relationship with Reservations, Marketing, Product, IT, Finance and Sales
Assisting and mentoring the Direct Administration Assistant with various operational tasks such as Live Chat, reports, training, Travel Planner working committee meetings, mailbox management to name a few

Knowledge Required (qualifications Or Training Programs)

Microsoft Outlook with strong Excel skills
Travel and Tourism Diploma or Industry Experience
Knowledge of Tourplan, Maximizer, WETU, Social media platforms of Facebook, Instagram and, Blogs advantageous

Skills Required

Good understanding of terms and conditions, product knowledge, third-party destinations, general knowledge, third party and andBeyond Product destinations
Understanding of E-Commerce systems (Booking platforms e.g. Take a lot)
Understanding of Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)
Computer - Microsoft Office Applications (Word, Excel, PowerPoint and Outlook)
Understanding of the Availability and Web Reporting Systems
GIS, WETU, Maximizer, Tourplan and ESS
Understanding of data and analyses done
Problem-solving skills
Excellent command of both spoken and written English (e.g. reporting)
Body language
Market knowledge (Understanding the markets e.g.: USA/Europe)
Sales process and methodologies
Experiential creativity (Crafting experiences)
Ensure consistently good levels of guest/client delight
Understanding travel industry channels

Personal growth

Time management
Teamwork
Conflict management and resolution
Attention to detail
Administration and organization skills (e.g. paperless and paper filing, printing and binding of documentation and database filing/management)
Event coordinating and set up requirements
P-drive Navigation
Project management
Memory Skills

People