What will you be doing?
The Sales Operations Manager ensures the availability of proper sales training initiatives as well as overseeing the planning and management for roles, responsibilities, processes, values, and rules of engagement in the sales department. This leader will also align planning, forecasting and budgeting initiatives with business objectives in addition to developing departmental goals and objectives for further sales effectiveness.
- Work with Finance, Sales and Marketing managers to support the development of global sales programs such as install base retention, new and existing business, demo programs, escalations and special conditions other requests from the Regions
- Reconciliation of Weekly/ Monthly and Quarterly Revenue Reports
- Support, and often lead, ongoing programs/projects involving Global Field Operations
- Responsible for ensuring product, forecast, and opportunity updates/changes deployed by our Solution teams in CRM are accurate, on time, and communicated clearly to Global stakeholders
- Serve as a liaison and representative of Global Field Operations on cross functional team projects and work closely with BU counterparts
- Ad hoc reporting and analysis as needed using various query tools and data systems
- Evaluate future capacity by using technical and financial feasibility factors
- Lead and support projects to standardize Global Sales and Operations and Planning processes and tools between all regions
- Facilitate quarterly business reviews supported with metrics, reporting, and QBR templates that drive effectiveness and accountability
- May assist with conducting competitive reviews for benchmarking performance, measuring service offerings, responding to internal/external inquiries, and/or determining technical capabilities
- Manage and report on revenue forecasting using automation/forecasting tools
- Drive adoption of forecasting tools and dashboards within respective regions through a single and consistently managed process
- Ensure global data integrity through accuracy of required input
- Continually evaluate processes and procedures related to sales compensation administration and recommend/implement improvements globally
- Manage the full territory & quota management process, including governance of accounts and territories, sales coverage design and deployment of individual quotas
- Help drive the roadmap for sales enablement technologies, partnering with vendors and corporate IT, overseeing integrations, and ensuring full adoption of processes and systems and supporting administratively where relevant
- Oversee the sales funnel end to end
- Streamline and optimize the sales process for efficiency and effectiveness while driving accountability
- Implement and manage sales automation tools to streamline process and give selling time back to sellers
- Manage CRM data and ensure data integrity and accuracy
- Perform sales forecasting and linearity dashboards, helping facilitate leadership forecast meetings
- Ability to work with sales leadership to develop organizational goals and sales objectives to support the business
- Ability to lead a team of sales operations professionals
- Ability to collaborate with worldwide sales and services, finance and accounting to develop sales incentive compensation administration and, when required, arbitrating or clarifying the application of sales compensation program policies and procedures
- Ability to communicate on an executive level must be able to effectively represent your ideas and points of view with global sales leaders
- Ability to work independently to develop analysis, generate insights from complex quantitative and qualitative data and effectively develop and summarize conclusions and recommendations from appropriate data sources
- Process and technology techniques
- Salesforce.com and provide Salesforce training on specific tasks as needed
- Sales enablement and effectiveness technology stack and integration expertise
- Excel mastery
- Finance modeling and conceptual understanding
- Business model creation
- Organizational Skills to empower stakeholders and drive results
- Pipeline Management and accuracy
- Program Management of complex projects, delegation
- Project Management to highlight dependencies and influence other teams cross functionally towards a common goal
- Analytics and Reporting Expertise
- Experience with Financial Systems
- People Management Experience - be a multiplier and enabler as well as someone who can delegate to scale
- Must have knowledge of Salesforce.com CRM applications
- Minimum 5-7 years experience in Sales Operations, Business Operations, or Program Management in high tech industries
- Enterprise software/reporting experience
- Sales technology stack familiarity and experience a strong plus
- Proven experience implementing leading-edge methodologies such as MEDDICC, tools, and processes to out pace industry and market competition
- Solid analytical skills to engage business leaders on business terms and deliver business solutions
- Demonstrated budgetary management, people management, and resource allocation experience
- Proven track record of process transformation success on enterprise or organizational initiatives in high tech companies
RetailNext is the worldwide market leader and expert in retail analytics. Headquartered in San Jose, California, the company is a growing global brand installation in nearly 90 countries worldwide. We track billions of trips per year via senors at retail stores all around the world, and our retail customers leverage this data to provide a better shopping experience.
We value autonomy, improvement mindset, ownership, collaboration and results-focused work. As a team, we prioritize these values in all areas of business to ensure that we maintain a supportive and engaging work environment.
Why join our team:
- Global Remote work environment
- Equity Ownership
- 100% Medical Insurance Cover
- Best Self Program - stipend contribution towards your personal or professional development
- Recharge day - Monthly day off
