Sales Order Clerk

At Spitz, we are a leading force in premium footwear and apparel, offering world-class brands such as Carvela, Gianni Chiarini, Lacoste, Nina Roche, and Tosoni. With the addition of Carvela Donna & Bello body sprays and Verve by Kurt Geiger, we continue to elevate South African style, offering both luxury fashion and iconic fragrances. Our culture of craftsmanship, innovation, and teamwork fosters an environment where individual contributions are valued and excellence is celebrated. If youre passionate about fashion, thrive in a dynamic environment, and want to make a lasting impact, Spitz offers the ideal opportunity to grow your career.

Why Join Spitz?

• Industry Leadership: Work with iconic brands like Kurt Geiger, Lacoste, and Stuart Weitzman.
• Collaborative Culture: We value teamwork and accountability, where every contribution matters.
• Career Growth: Diverse opportunities across operations, merchandising, finance, and more.
• Innovation and Excellence: Thrive in a company focused on high standards and innovation.

Join Spitz in Bryanston, Johannesburg, as a Sales Order Clerk, where you will be responsible for receiving and processing customer orders with precision and efficiency. This role is integral to ensuring accurate and timely order fulfilment.

Reporting Structure

• Reports to: Senior Planner
• Direct Reports: None

Key Areas Of Impact

• Timely deliveries to customers
• Ensuring all orders and credits are captured timeously to prevent late customer deliveries
• Daily to weekly follow-ups with warehouse and couriers regarding orders and credits
• Effectively work alongside the Credit Department to ensure deadlines are met and order delays are prevented
• Customer service
• Ensure that customers have all relevant information
• Handling complaints and working to resolve any issues in a professional and efficient manner. Dissatisfied customers should be forwarded to head office
• Have weekly meeting with head office in constant communication
• Meet customers needs to the best of my abilities, eg if an order needs to be delivered at a certain time making arrangements with DC and courier
• Responding promptly to customer questions and concerns.
• Maintaining a positive, friendly, and professional attitude when dealing with customers.
• Efficient and accurate administration and reporting
• On time order capturing and credits with zero errors that will ensure on time deliveries
• Working through open orders report to establish reasons why orders were not delivered
• Analysis reports i.e. Ex stock and Stock Available, styles that we have issues add some insight when sending out the email communication
• Ensuring all orders and credits are captured accurately to prevent discrepancies and customer queries

What It Takes To Succeed

Experience that set you up for success:

• 2 years working experience in a customer service role

Qualifications & Certifications That Will Contribute To Your Success

• The ideal candidate will hold a Grade 12/NQF Level 4

Take the Next Step with Spitz

Join a dynamic team driven by excellence and innovation, where your passion for fashion can thrive alongside world-renowned brands. Together, well shape the future of premium footwear and apparel.