Overview Of Role
- Rendering a high quality of customer service.
- Building new customer relationships and maintaining existing customer relationships.
- Meet monthly sales targets.
- Grade 12.
- 2 3 years proven sales experience in the forklift industry.
- Technical knowledge of the product.
- Computer literate including experience working on a CRM system.
- Proven track record related to sales achieved for the last 12 months.
- Must be always professional.
- Maintaining existing customer relationships and sales, within a given sales territory.
- Build new customer relationships and sales, within a given sales territory.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports and keeping management informed by submitting activity and results reports such as daily call reports, weekly work schedule and monthly/annually analysis reports.
- Generate own leads by cold calling and/or working on referrals.
- Close new business deals.
- Meet monthly sales targets.
- Know the opposition in your area.
- Monitor competition by gathering current marketplace information on pricing, products, new products, etc.
- Maintain professional and technical product knowledge.
- Perform site surveys before quoting on any equipment.
- Complete quotes and proposals for submissions to clients.
- Prospecting customers, add value to every call and ensure you know what you want to gain out of each visit.
- Ensure service supplied is relevant to current customer requirements.
- Ensure all sales administration is always correct and submitted on time.
- Conduct demonstrations of forklifts.
- Teamwork, support and assist each other.
- Adhere and enforce company policies and procedures.
- Facilitate with the handover on site.
- Assist in relevant operations/operational functions and sales administration as required.
- Maintain professional conduct.
- Ensure dress code is in accordance with company Standard Operating Procedures.
- Customer service
- Meeting sales goals
- Closing skills
- Territory management
- Prospecting skills
- Negotiation skills
- Self confidence
- Presentation skills
- Customer relationships
- Motivation for sales
- Time management
- Planning appointments and diary keeping
- Able to work independently
- Good interpersonal skills to work with customers and management
- sales
- external
- new business
- business development
- prospecting
- cold calling
- logistics
