MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWays core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
What will you do?
Under direct supervision, performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked.
Minimum Experience
- Minimum of 2 years experience in an administrative role
Grade 12/NQF 4
Competencies
- Grade 12/Standard 10/NQF 4
- Above average computer literacy in MS Word and Excel
- Above average communication skills
- Analytical
- Must be highly proficient with administrative tasks and coordination within an insurance environment
- Excellent verbal and written communication skills
- Attention to detail
- Self-motivated
- Problem solving skills and proactive attitude
- Flexible
- Commitment to personal and team goals
- Professional
- Presentable
- Ability to apply business rules and processes
- Tend to administrative queries and tasks received from various sales departments.
- Tend to assisted cancellations requests and prompted by dialler campaign.
- Assist with non-financial amendments on existing quotes and or policies.
- Assist with lead allocation to various sales departments.
- Assist with rework leads and manage follow ups.
- Manage and drive feedback to relevant stakeholders within the acceptable turnaround time.
- Ensure clear and effective communication channels are maintained with stakeholders.
Record keeping; filing and maintenance of databases
Data Collection and processing of transactions
Reporting and Administration
Quality; compliance and accreditation
Business Process
Services knowledge
Personal Attributes
Communicates effectively - Contributing dependently
Demonstrates self-awareness - Contributing dependently
Plans and aligns - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
