Santams Salvage Claims department has a position available for a Salvage Clerk based in Parktown, Gauteng.
Role purpose
The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (motor and non-motor) once it is deemed a write-off or uneconomical to repair, by the assessor. This must be done in adherence with the SAIA code of conduct. The role exists to have full control, visibility, and management of all of Santams salvage inventory. This is in excess of R800 million worth of potential revenue that directly improves Santams bottom line. The value this role contributes is that it controls, manages and has line of sight of all of Santams salvage stock on the move, ultimately ensuring that the vehicle is auction ready and income is generated and money banked (end-to-end process). The person will be required to follow up on documents and other outstanding items in order to get a vehicle ready for sale within the expected turnaround time.
Key Responsibilities
- Receive and validate natis documents
- Liaise with assessors, suppliers, courier services, brokers and other salvage admin staff to ensure that correct Natis documentation received
- Dealerstocking.
- Deregistration.
- Dispatching of Natis documents to the appropriate salvage dealers
- Reconcile stock lists to Santam systems and reports.
- Monthly report
- Keep suppliers informed of delays and speed bumps in processes.
- Drive turnaround time
- Knowledge of the ENatis and Instrack systems
- Liaising with internal and external (SMD, Auction Nation, license department) stakeholders
- Handle queries from stakeholders
- Adherence of SOP and SLA
- Ensures client satisfaction and targets are met
- Escalate complaints to the relevant Team Managers or Departments.
- Matric
- A minimum of 4 to 5 years experience in claims operations process.
- A minimum of 2 -3 years' experience of Salvage
- Strong industry knowledge.
- Strong negotiations skills recommended.
- Strong problem-solving skills.
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. Were about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Qualified applicants are invited to submit their cover letter and CV MS Word format online at www.santam.co.za / careers. Should you be aware of a qualified individual, please pass this vacancy on to them.
