SAP Program and Project Management Manager

About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 699, 000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. About Service Unit: Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our clients most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses. Technology is one of four services that make up one Accenture the others are Strategy and Consulting, Song and Operations. Key Responsibilities:

Work with clients to define/tailor program/project governance for large SAP Programs based on best practice.

Define the overall project management plan and/or governance strategies needed to manage SAP programs/projects.

Implement program/project governance throughout the program/project phases as required.

Setup and facilitate risk, issue, and change request meetings and facilitate the meetings with program/project team members.

Understand resource demand requirements, log resource demand, and facilitate the process of onboarding and offboarding program/projects resources as required.

Lead a program/project management office team responsible for managing all governance activities across the program/project.

Identify risks/issues and work with program/program managers, team members and stakeholders to determine risk/issue mitigation/resolution plans.

Forecast program/project financials and be able to navigate through program/project financials with delivery leads/project managers to advise necessary actions needed maintain program/project financial health.

Setup reporting templates and cadences among program/project teams as well as, guide and coach team members in creating effective status reports as needed.

Facilitate the creation of program and steering committee reports with senior program/project stakeholders and, facilitate the process of preparing for program/steering committee meetings.

Facilitate program/project invoicing activities with the management team and the client, ensuring that invoicing is accurate.

Setup program/project high-level and detailed level project plans and, update and maintain said project plans during the execution phases of the program.

Provide guidance and coaching to workstream leads to create workstream plans that will be used to manage functional and cross-functional work plans.

Analyse project plans based on updates made to understand the program/project critical path and draw attention to decision makers and stakeholders regarding priority tasks that needs to be acted on to recover the overall project plan where needed.

Provide guidance to program/project teams regarding how to log change requests and how to take the change request through the change approval process for a decision.

Setup the program/project management configuration management and knowledge management processes and ensure compliance to the processes defined.

Setup RACI matrices that articles team member roles and responsibilities.

Setup deliverable responsibility matrices and implement the approval process on program/projects.

Define quality management processes for program/project teams and implement the said processes once reviewed and approved.

Create and facilitate the review of stage gate criteria documentation and processes that will be executed by the program/project.

Facilitate stage gate assessments and final decisions with the program/project team and decision makers.

Facilitate discussions with decision makers to close key design decisions among the program/project and document the decision in the appropriate decision log or ensure compliance of decision logging among the program/project team.

Close program/projects once they have been completed and accepted by the client.

Have a continuous improvement mindset, finding opportunities to improve ways of working and efficiency on program/projects.

Work with the Delivery Excellence capability within the Accenture SAP practice to grow the skills, and delivery excellence team.

Qualifications

Degree or Diploma in Information Technology, Information Systems, computer science or similar.

Project Management Certification (PMP, P3O or similar) preferred

MS Project

Bonus: MS PowerBI

What skills & experience are we looking for?

Experience running a project management office (PMO) or program management office (PgMO) in large SAP implementations.

Passion for program/project management office best practices and implementations at client.

Ability to adapt to different client and program/project environments.

Strong interpersonal skills such as conflict resolution, emotional intelligence active listening, communication, empathy, and similar leadership skills.

Excellent facilitation abilities.

Willingness and experience to provide coaching and mentoring to junior team members and client teams.

Willingness to learn and grow in high-pressured environments.

Experience in managing high-performance teams in program/project management offices.

Thorough understanding of SAP implementations and implementation methodologies.

Extensive experience in defining and implementing program/project governance on large SAP implementations.

Ability to decompose program/project high-level plans into detailed work breakdown structures and activities required for project plans

Analytics experience in setting up program/project trackers and associated dashboards to use in reporting and status tracking across the program.

Understand project/program financials and invoicing processes.

Experience in risk identification and creating risk mitigation plans.

Experience running risk/issue management and change approval board meetings.

Thorough understanding of program/project quality management processes within SAP implementations.