Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.
Job Req ID
3454
Closing Date
18 January 2024
OME
HR Service Delivery
Location
Sandton or Sasolburg
Purpose of Job
Lead, monitor, and supervise cross-functional teams based in Sandton and Sasolburg to achieve defined goals that create effective and efficient customer service that contribute to customer centricity.
Depending on business needs, the current employee may be assigned to oversee a cross-functional team, including team members located in Secunda.
Responsible for leading and supporting Administrators to execute across the employee life cycle administration actions from entry to exit.
Performing exit interviews for Sandton based employees and delivering on-site services in accordance with business needs for remote areas including but not limited to Ekandustria and Germiston. Liaison with internal and external stakeholders to support effective execution of employee life cycle administration actions. Organise and support the employee life cycle administration from recruitment, compensation, health checks, movements, and separation of employees. Delivering on facilitating end-to-end death administration processes, support and interactions with families and relevant stakeholders.
Recruitment Description / Key Accountabilities
- Daily resource and activity management of cross-functional teams.
- Implementing and maintaining timelines and SLAs to achieve team deliverables.
- Reporting and analytics to drive team deliverables in the pursuit of customer focus and customer centricity.
- Performing exit interviews for Sandton based employees and delivering on-site services in accordance with business needs for remote areas including but not limited to Ekandustria and Germiston.
- Facilitating end-to-end death administration processes, support and interactions with families and relevant stakeholders.
- Conducting training and providing support to team members to maximise their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting monthly performance reviews.
- Driving and monitoring compliance and governance in the execution of team activities
- Driving and monitoring service delivery of efficiency and effectiveness of the team.
- Build and maintain positive relationships with employees, HRBPs, and line managers to enhance service delivery of the HR function.
- Proactive identification of potential risks or continuous improvement opportunities regarding statutory requirements, processing and policy, governance misalignments, and overly complex and ineffective processes.
- Manage outcomes of objectives, projects, and activities using health checks and scorecards.
- Contribute to requirements for systems and programs.
- Managing adherence to governance.
- Manage environment according to SLC and service offering catalogue.
- Accountable for delivery of accurate, relevant, and complete documentation and system management by the team.
- Support with coordination of meetings, preparation of documentation, and the collation and finalisation of relevant documentation.
- Regularly review work against compliance and required objectives and standards.
- Direct employees with the correct route to take with more complex HR queries and escalations.
- Support and input to the implementation of change management projects and processes.
- Apply evidence based SHE practices in alignment with set standards for safe operations.
- Continuously improve own skills and knowledge. Complete, implement, and track personal development plans to attain personal performance goals.
- Travel across the Sites to deliver on-site service in accordance with business needs for remote areas is required.
University Bachelors Degree
Min Experience
4+ years relevant experience
Team lead/Supervisory experience will be an advantage
Behavioural (BC) |Technical (TC) |Leadership (LC)
TC_Assessment
TC_Data Collection and Analysis
TC_Planning and Organisation
TC_Verbal Communication
TC_Compliance Management
LC_Commercial Agility
LC_Drives Innovation
LC_Customer Centricity
LC_Collaborative
LC_Inspirational
LC_Builds Talent
LC_Developing Self
LC_Partnerships
LC_Delivery Excellence
Sasol is an equal opportunity and affirmative action employer. Inspired by our Purpose of Innovating for a better world, Sasol acknowledges that diversity is intrinsic to the fabric of our organisation and is the key to our growth and success. Sasol is committed to the full inclusion of all suitably qualified individuals. Preference will be given to applicants from designated groups and people with disabilities according to Sasols Employment Equity Plan. This includes reasonable accommodation to enable individuals with disabilities to perform essential job functions.
