Scheduler-German Speaking

Who we are?
Computacenter is a leading independent provider of IT infrastructure services, with about 18.000 employees worldwide. We work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology and managing our customers infrastructures.

What can we offer to you?
As a future member of CC family you will have the opportunity to:

• Use and improve your language knowledge
• Participate in trainings and talent programmes
• Go through a professional and personal development
• Work in a fun and diverse atmosphere

About the role:
We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.

Your tasks will be to:

• Gather information through relevant business systems/tools.
• Advise and provide support to customers to satisfactorily resolve queries.
• Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / organize resources to the partners to meet SLAs
• Prioritise your own workload to ensure that deadlines and customer requirements are met.

You are the ideal candidate if you have:

• Fluency in English and German.
• Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage).
• The ability to plan and organise your own, and others, workload.
• Proven experience of high standards of customer service.
• Good administrative experience.
• The ability to ensure accuracy of data, provide data for reporting and processing of information.
• Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.

Current information for our applicants
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!


Please Note: For this role, you may require access to sensitive customer financial information.