Role: Technical Support Associate - Seasonal
Job Type: Seasonal - 3 months Contract
Location: Cape Town - CBD
Pay Rate: R 67.35 per hour
Start date: April 2023
Our mission at Amazon is to be Earths most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and thats why youll find we approach things differently here. You wont be asked to read from a script or learn dialogue by heart. Instead well provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. Youll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.
Do you have an inquisitive mind and a passion for technology? Do you enjoy researching, problem-solving, and sharing your knowledge with others? If so, then read on to find out more about our Technical Support Associate role.
What will you do as a Technical Support Associate?
As an Amazon Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding Amazons digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers. Youll be the first point of contact for our North American and UK customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours Sunday to Monday. You will receive your work schedule at least 2 weeks in advance and your shifts may change every couple of weeks. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
What qualifications do we need from you?
- Minimum age: 18 years old
- Have the right to work in South Africa
- We require candidates to have completed an NQF Level 4 qualification or a Grade 12 qualification or higher.
- Strong communication skills in English (both written and oral fluency)
- Proficient computer skills
- The availability to work varying shifts from Monday to Sunday operating within 24 hours
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- 1+ yearsexperience in an inbound Customer Service associate role, in a BPO or a contact center supporting phone calls (Preferred), and/or
- 1+ yearsexperience in an Technical Support environment
- 1+ yearsexperience in an high-end retail Customer Service environment
- Inquisitive, articulate, and solution-oriented
- Logical and analytical thinking
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
Additionally, We Offer a Number Of Benefits Including
Youll receive training and be provided with a complete equipment package when you join. This package includes two Amazon devices to give you hands on experience with the products youll be supporting customers with.
- Amazon employee discount
- Expert training and ongoing opportunities to learn more and develop your skills
Youll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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Company - Amazon Development Centre (South Africa) (Proprietary) Limited
Job ID: ASF230101326
