Second Line Technical Support / Field Technician
To Apply:
1. Fill out the Application Form here: https://forms.office.com/r/vXrppAWguT
2. Send your CV to cv@siyaya.co.za
Requirements:
Own reliable vehicle and valid driver's license
Minimum 5 years proven experience
Previous experience of providing IT Support at a 2nd Line level in a commercial environment
Excellent communication and interpersonal skills
Formal IT qualification, ideally MCSE / MCSA or multiple MCPs massively advantageous
Key Deliverables:
Delivery of high-quality remote support on a range of technical incidents and problems across the IT client base
Responding appropriately to, and effectively resolving, customer incidents, queries, or complaints.
Respond to, handle incidents, and escalate problems on the variety of platforms and supported networks from logon to the resolution
Perform administrative tasks user and server related
Involvement and presence in core Virtual Teams
Help support, train, and mentor other team members
You will have a hands on problem solving approach, solving problems within strict SLA timeframes
Take ownership of incidents assigned to you and manage them through to resolution.
Ensuring SLAs are met; time to respond, time to resolve and first time-fix.
Application troubleshooting
Experience Supporting:
Microsoft Office 365
Active Directory
Microsoft Exchange
Windows Servers
Server Virtualization (Hyper-V / VMWare)
Local Area Networking
Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers, and firewalls
Essential individual attributes:
Process-focused
Excellent technical ability in one or more key virtual team areas
Very good technical understanding of current leading technologies, suppliers, and industry terminology
Able to prioritize under pressure and work to deadlines
Excellent Decision making, judgement, planning and organization skills
Flexible, calm, and approachable, can do attitude
Solid customer relations skills to understand client/client representatives concerns and requirements
Ability to work well within team, supporting other team members
To Apply:
1. Fill out the Application Form here: https://forms.office.com/r/vXrppAWguT
2. Send your CV to cv@siyaya.co.za