Risk and Security Manager

The Physical Risk and Security Administrator is responsible for ensuring the safety, security, and risk management of Automated Teller Machines (ATMs) across various locations. This role involves overseeing the physical security measures of ATMs, managing security incidents, conducting risk assessments, and ensuring compliance with relevant regulations and standards. Additionally, the role requires writing detailed incident reports, tracking trends in ATM custodian losses, conducting cash audits at cash centres, and submitting insurance claims when necessary.

Key Responsibilities

Risk Assessment and Management
Conduct regular risk assessments of ATM sites to identify vulnerabilities and implement appropriate security measures.
Develop and maintain risk management strategies to mitigate potential threats to ATM safety and security.
Monitor and analyse security incidents and trends to proactively address emerging risks

Qualifications: Preferred Qualifications:

Security Operations
Oversee the physical security of ATMs, including the installation and maintenance of security hardware such as cameras, alarms, and secure enclosures.
Coordinate with security vendors, law enforcement, and internal teams to respond to security incidents and breaches.
Implement and enforce security protocols for ATM cash replenishment and maintenance activities.
Compliance and Reporting
Ensure compliance with industry regulations and organizational security policies regarding ATM operations.
Maintain accurate records of security incidents, risk assessments, and compliance activities.
Prepare and present security reports to senior management, outlining key trends, risks, incidents, and mitigation strategies.
Write detailed incident reports, documenting the circumstances, actions taken, and outcomes of security incidents.
Represent the organisation and particulate in various applicable industry forums.
Tracking and Analysis
Track trends in ATM custodian losses to identify patterns and develop strategies to reduce these losses.
Use data analysis to recommend improvements in security protocols and ATM operations.
Stay abreast of industry trends related to ATM incidents and utilise this intelligence to implement mitigating strategies to reduce the level of risk the organisation faces.
Audit and Inspection
Visit each cash centre regularly to conduct thorough cash audits, ensuring compliance with security and operational procedures.
Audit ATM cash handling processes and verify the integrity of cash operations.
Collaborate with cash centre managers to address any discrepancies or security concerns identified during audits.
Insurance Claims Management
Prepare and submit insurance claims related to ATM security incidents, thefts, and losses.
Work closely with the insurance company to ensure all necessary documentation is provided and claims are processed efficiently.
Track the progress of claims and follow up as needed to secure reimbursement.
Training and Awareness
Provide training and guidance to staff involved in ATM operations on security best practices.
Promote a culture of security awareness among employees and stakeholders.
Stay updated on the latest security trends, technologies, and regulatory changes affecting ATM security.
Incident Response
Lead the investigation of security breaches, theft, and vandalism involving ATMs.
Collaborate with CIT, law enforcement agencies and all other relevant stakeholders during investigations and provide necessary evidence.
Review and update incident response plans to ensure swift and effective handling of security incidents.
Bachelors degree in security management, Forensics, or Criminal Justice, or a related field.
At least 3-5 years of experience in physical security management, preferably in a banking or financial services environment.
Knowledge of ATM operations, including security technologies and risk management practices.
Strong understanding of relevant regulations and standards related to ATM security (e.g., Payment Card Industry Data Security Standard (PCI DSS), Europay, Mastercard, and Visa (EMV).
Excellent analytical, problem-solving, and decision-making skills.
Ability to write clear and detailed incident reports.
Experience in tracking and analysing trends in security incidents or losses.
Ability to conduct thorough audits and inspections, with attention to detail.
Experience in preparing and managing insurance claims.
Certification in Physical Security (PSP): Professional certification for individuals with expertise in conducting threat surveys, designing integrated security systems, and understanding risk management.
Certified Protection Professional (CPP): A certification that denotes board certification in security management, demonstrating knowledge and competency in key domains of security.
PSIRA Registration: Possession of a valid Private Security Industry Regulatory Authority (PSIRA) registration, which is mandatory for security professionals in certain countries, ensuring compliance with local security regulations.
Strong communication skills and the ability to interact effectively with internal and external stakeholders.
Certification in physical security (e.g., PSP, CPP, PSIRA).
Experience working with law enforcement or in a security consulting role.
Familiarity with cybersecurity threats related to ATM operations.

Working Conditions

This role requires travel to various ATM sites and cash centres, and the ability to respond to incidents outside of regular business hours.
The position involves working closely with security teams and may require on- call duties during emergencies.
Drivers license and own vehicle required
Travel will be required.

Remuneration