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Your day at NTT DATA
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Job Description
What you'll be doing
The Security Software Lifecycle Specialist builds and maintains the client relationship to drive value for the clients software estate and increase lifetime value for NTT. As the primary software post-sale point of contact for clients, they drive client-facing activity through NTTs Security Software Lifecycle Specialist Charters of Adoption, Expansion, and Renewal of software.
Acting as the clients trusted advisor for Security Software, they help the client realize value from their relationship with NTT and ensure the clients relationship experience is a positive one.
The Security Software Lifecycle Specialist is required to work in partnership with NTTs sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal for software.
Key role and responsibilities:
- Works closely with the assigned Client Manager and Service Delivery Managers to ensure consistent and effective client engagements, leveraging resources as required
- Accountable for the clients deployment and adoption of their software investments
- Creates Security Software Success plans to help accelerate software usage and feature adoption
- Ensure alignment to the Line of Business and IT Team to ensure business and/or operational objectives are being achieved
- Drives activities to demonstrate how to adopt new features of the software suite and communicate with the Client Manager
- Ensures adoption plans are updated and regular business review meetings are held to demonstrate value to the client
- Drives regular training programs with the client on how to use specific software features
- Identifies opportunities to upsell, cross sell and expand Security Software offerings as well as ensure the uptake of NTT Service offers
- Responsible for reporting success metrics back into NTT and its vendors.
- Act as the conduit between the Client Managers and Professional Services and Consulting.
- Ensure that NTT is making the most of the vendor Activation rebates and Lifecycle Advisor Credits
- Partners with the Client Success Managers to ensure successful renewals of software
- Actively document case studies and drives the design of the software defined infrastructure offering, usage and adoption, interfacing with the vendor and services delivery team, KPI, adoption of delivery obligations and renewal
- Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level
- Account planning and stakeholder mapping and management techniques
- Ability to interpret a clients business strategy/plans and understand opportunities for NTT solutions/services
- Knowledge of NTTs offers and services, including the core functionality and features, linkage within NTTs service portfolio, pricing structures, client benefits
- Ability to provide an external industry viewpoint (including industry insights, technology trends, and competitor landscape) and to highlight NTTs expertise and differentiated offerings and position NTTs partnership offerings with the client
- Strong sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals
- Ability to execute on-time renewals with minimum volume or price churn
- Strong knowledge and understanding of IT service environment, service operations, and ITIL practices
- Understanding of NTTs high-level operating model and the ability to develop and maintain relationships across relevant cross functional teams
- Understanding of NTTs billing processes and client invoicing linked to contracted services
- Understanding of financial statements and metrics, including revenue, expense control, and growth relative to the market in order to hold strategic client conversations
- Understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client, and understand how to position as a value exchange
- Excellent communication skills (verbal and written) coupled with good questioning skills
- Demonstrates leadership skills and drives standards of performance
- Strategic thinking ability coupled with strong planning and execution skills
- Ability to interpret complex data/reports, derive business insights and define relevant operating responses
- Deep understanding of the NTT Ltd services business and commercial service offerings available
- Demonstrates an understanding of and the ability to position partnership offerings (i.e. Managed Services, Support Services, Consulting Services and Technical Services)
- Understanding of NTTs approach to Software Lifecycle Management, including the strategic direction and operating model
- Tertiary level qualification such as a business management or equivalent degree
- Certification and working knowledge of ITIL practices
- Additional relevant Security Vendor certifications would be advantageous
- Demonstrable experience in a Security Managed Services and/or Security Outsourcing environment
- Demonstrable experience in a client-facing role in one or more Sales, Service, or Consultancy disciplines in a large-scale (preferably multi-national) IT services environment
- Significant experience in sales and client engagements at manager level within a commercial service offering environment
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
