The role of the Security Specialist is to provide high level, high quality assurance role to the Business' cooperate clients, in the Customer Services Operations Centre.
Role Responsibilities And Key Focus Areas
- To provide a high level, high quality service assurance role to the Business' corporate clients, in the Customer Services Operations Centre
- Support Hosting technical aspects of a Converged Network infrastructure, including Perimeter Firewall services
- Reporting of all incidents to relevant parties
- Liaising with Client on all Security related events and fault resolutions
- Fault Management update on Siebel SRM
- Client update and follow up until incident closure: Complete understanding of ITIL practices
- Cross collaboration with all levels within the Organization
- Must have technical / professional qualifications:
- A relevant IT diploma or B Degree in Information Technology Technical Engineering in Computer Science (essential)
- Fortinet NSE4 certification
- NSE7 Advantageous
- At least 5-7 years experience of which 3 years must be within a complex IP Routing and switching environment of which 2 years with service provider focused on the Security discipline