ThriveDX is a Global leader - on the cutting edge of digital skills training and transformation. We have trained thousands of industry experts, governments, military, intelligence, law enforcement agencies, and top-tier enterprises for over a decade.
Originally founded in Israel, ThriveDX brings a depth of experience and knowledge to partner with continuing education programs, preparing learners and helping them gain employment in a rapidly growing digital workforce. From top universities like the University of Miami, the University of Michigan, New York University, and California State University, we provide a turnkey solution that propels students into meaningful careers. Through these partnerships, ThriveDX is working to uplift learners of all socioeconomic backgrounds to close the global digital skills gap one student at a time.
Key Duties & Responsibilities
- Handle all basic administrative functions, including build flows, configurations, user account maintenance, reports, dashboards, and other routine tasks.
- Coordinate the evaluation, scope, and completion of new implementation requests.
- Work with and assist other teams and departments as necessary
- Complete regular internal system audits and preparations for upgrades
- Manage Salesforce data feeds, imports, and other integrations
- Assist in training new users, and grow the Salesforce skill set across the organization
- Effectively act as the liaison between our users, vendors, and the internal IT team
- Work independently with members of the user community to define and document implementation requirements
Skills Required:
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
- Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
- Minimum four years of experience as a Salesforce Administrator
- Strong understanding of Salesforce best practices, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity
- Salesforce Admin (ADM-201), Salesforce Advanced Admin (ADM-211), Platform App Builder (DEV-402), Pardot Specialist (PDT-101)certified, Service Cloud Consultant, Platform Developer I (DEV-401)
- APEX knowledge or experience - Big Advantage
- Five9 or contact center setup experience
- Strong data management abilities
- Experience working with Jira/Agile methodology
