To monitor compliance with insurance legislation, to conduct investigations relating to insurance business and to ensure a sound and efficient insurance industry. The person appointed to this position will report to the Manager.
Key Performance Areas:
- Liaise with the public and other stakeholders when receiving complaints or enquiries;
- Investigate complaints and enquires within the required departmental turnaround times;
- Monitor compliance with legislation to ensure the protection and fair treatment of policyholders;
- Participate in on-site inspections to insurers to establish compliance with insurance legislation; best practice and market conduct related issues;
- Manage relationships with insurers assigned in the portfolio;
- Perform administrative and other activities relating to the regulatory framework as may be required; and
- Assist the department with projects that the department is working on.
The candidate must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach; problem analysis, information gathering, communication skills, good interpersonal skills and emotional intelligence, customer relations and persuasiveness skills and must be computer literate.
FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
