Senior Specialist: Tower Inspection and Compliance

Senior Specialist: Tower Inspection and Compliance

Role purpose:

The responsible for the complete technical operations end-to-end service providers contract performance management and is responsible for overseeing the process of identifying the appropriate service providers and ensuring that all service delivery compliance requirements are aligned with the technical and commercial requirements of the specific TowerCo technical operations business unit and the related needs of the organization. This role requires the ability to closely work with various stakeholders, including legal, finance, supply chain management, health and safety, information and technology and other compliance departments to ensure effective service delivery.

Key accountabilities and decision ownership:

• Ensure the integrity of tower infrastructure by implementing the tower analysis and modification program, as well as the tower maintenance and rectification program.
• Drive effective negotiations in establishing agreements with contractors and customers.
• Identify and escalate where necessary, risks associated with tower infrastructure and provide risk mitigation solutions.
• Develop, update, improve and implement quality assurance processes for new build and operational activities.
• Working with other areas in operations and project department to ensure that all tower related works by contractors are adequately monitored for compliance with quality standards.
• Ensure tower infrastructure and customer equipment databases are maintained.
• Maintain detailed knowledge of tower infrastructure service contracts and warranties.
• Prepare and manage budgets for tower maintenance activities.
• Establish team goals and develop tracking metrics to ensure that expectations and service levels are being met and provide regular status reports to the Head of Operations.
• Foster and manage relationships with both internal and external customers and answer any tower infrastructure related questions they may have.
• To review and analyse tower maintenance reports as submitted by vendors and other ATC partners.
• Provide technical direction to maintenance contractors during execution of works.
• Monitor tower maintenance works and deliverables to ensure that maintenance contractors execute their duties in accordance the terms of the Tower Maintenance Agreement, for both owned and managed sites.
• Review tower structures and foundations using hand-calculations, tower analysis software and other accepted engineering methods.
• Monitor tower maintenance and rectification works to ensure that they are completed in a timely manner.

Other Responsibilities.

• Ensure on-site liaison is done with maintenance contractors at the regional and central levels whenever necessary.
• Verify and reconcile all contractor invoices for payments.
• Routinely review the installed infrastructure and timely produce swap out plans and budget for the replacement of equipment that is due.
• Ensure development and maintenance of accurate records for the entire infrastructure.
• Design and review Maintenance routines and procedures within the SLM maintenance function to achieve desired effectiveness and efficiency.

SUPERVISORY RESPONSIBILITIES:

• Provides leadership and support teams within a specific region.

Core competencies, knowledge, and experience:

• Excellent negotiation and communication skills.
• Strong attention to detail and ability to manage multiple contracts simultaneously.
• In-depth knowledge of legal and regulatory requirements related to contract management.
• Familiarity with contract management software and tools.
• Ability to work independently and collaboratively with cross-functional teams.

Must have technical / professional qualifications:

• Relevant Electrical and/or Mechanical and/or Facilities and /or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
• Project management (Desirable)
• Minimum 5-8 years relevant work experience, Proven experience in contract management or a related field.

Key performance indicators:

PERFORMANCE MANAGEMENT (Primary)

• Evaluate the performance of each Customer on the Network based on their individual SLA.
• Evaluate the performance of each vendor/Vendor/Contractor based on the SLA.
• Monitor and Manage MASTs compliance to all Customer signed SLAs.
• Monitor and Manage the Vendors/Vendor/Contractors compliance to each SLA with MAST.
• With support from IT Team and the NOC Systems, ensure that all Technical Support Systems and Platforms are in place and functional in order to correctly monitor the performance of the site assets.
• Provide strategic information needed for short, medium- and long-term decision making to MAST and its Customers and Vendors/Contractors.