Senior Specialist: Core Network Assurance

Role purpose

We are seeking a dynamic and highly motivated individual to fill the position of ASOC FM CORE: Senior Specialist in our fast-paced and challenging 24/7/365 environment. As a key member of our telecommunications team, you will play a crucial role in maintaining the seamless operation of our network infrastructure and ensuring exceptional service delivery to our customers.

Your Responsibilities Will Include

Network Monitoring and Troubleshooting: In this role, you will be responsible for monitoring and managing our telecommunications network round the clock. You will use your in-depth knowledge of GSM protocols to identify and address any network issues promptly. Your ability to navigate and utilize network tools will be crucial in detecting, diagnosing, and resolving network anomalies to minimize downtime and maintain optimal network performance.

Incident Response: Act swiftly in response to critical incidents, coordinating with cross-functional teams to diagnose and mitigate issues while adhering to stringent SLAs.

Documentation: Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and team collaboration.

Collaboration: Work closely with other technical teams, such as engineering and customer support, to ensure efficient end-to-end service delivery and address complex technical challenges.

Continuous Improvement: Identify opportunities for process enhancement, automation, and innovation to streamline operations and enhance the overall quality of service.

Troubleshooting and Issue Resolution: You will play a vital role in troubleshooting complex network problems that may arise, including network outages, call drops, and data transfer issues. Your technical prowess and familiarity with GSM protocols will aid in isolating the root causes of these issues and implementing effective solutions within the shortest possible timeframe, ensuring minimal impact on service quality.

Emergency Response: Our network operates around the clock, and emergencies can arise at any time. As part of our on-call rotation, you will be prepared to respond to critical incidents swiftly and effectively, utilizing your expertise in GSM networks to mitigate risks, restore services, and communicate progress to stakeholders

The ideal candidate for this role willl have

Technical / Professional Qualifications

Bachelor's degree or National Diploma in Telecommunications, Electrical Engineering, Computer Science, or a related field.

Proven experience of at least 7 to 10 years in telecommunications operations or network administration.

In-depth knowledge of telecommunications technologies, protocols, and equipment.

Strong problem-solving skills and the ability to make critical decisions under pressure.

Excellent communication skills to effectively interact with internal teams and external stakeholders.

Ability to thrive in a challenging 24/7/365 environment, demonstrating resilience and adaptability.

Core Competencies, Knowledge, And Experience

In-depth knowledge of network topology. MSS, MGW, STP, HLR, HSS, PGW, SGW, ICAP, MME, RNC, BSC, CSCF, PCRF, ENUM, MRF, EIR, CBAM, PPS (IN), USSD, SMSC, MNP etc

In depth knowledge on fault handling, tracing and protocols.

Understanding and knowledge on all type of core equipment. These include HPE cloud, Nokia, Cisco and Unix/Linux

Experience Alarm handling, escalations and fault handling.

Experience Alarm automations and process being used. Include RPA, ALD, AIOPS, Watson, Runbooks

In-depth knowledge of protocols and trace tools.

Knowledgeable in network stats across all domains

Knowledge on third party fault handling and understanding there business

Closing date for Applications: 08 September 2023

The base location for this role is, Techno Centre Vodacom, Cape Town.

The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.