Senior Business Analyst

Our client is a dynamic and rapidly growing FinTech company specialising in innovative digital payment solutions. With a global presence and a commitment to transforming the financial landscape, our client is at the forefront of revolutionising how people transact and manage their finances. They seek a highly motivated and experienced Technical Business Analyst eager to join a highly disruptive start-up in a rapid growth phase and positioned to scale significantly in the coming months.

Position Overview:

The primary purpose of the job is to identify, analyse, and solve business problems by gathering and interpreting data, identifying opportunities for improvement, and recommending solutions. In doing so, the Business Analyst helps the company cost-effectively implement technology solutions by determining the requirements of a project or programme and communicating them clearly to stakeholders, facilitators, and partners.

Your daily adventures include:

Stakeholder collaboration and relations management:

• Discuss with customers and other stakeholders to determine and understand their expectations, processes, and business requirements.
• Communicate effectively with internal and external stakeholders to ensure that the implications of the proposed solutions are understood.

Identifying, analysing and solving business problems and recommending technical solutions:

• Gather, understand and communicate business requirements through functional/technical specifications.
• Understand from a technical point of view whether requirements are viable.
• Select and report on the best solutions evaluated to address the business requirements regarding scope and budget.
• Analyse and document business processes.
• Document workflows and results of business analysis and obtain sign-off on the specifications.

Identification and resolution of risk factors relevant to the project:

• Monitor, track, and control outcomes to resolve issues, conflicts, and dependencies.
• Provide viable solutions and opportunities as they arise and identify opportunities for improvement on solutions.

Technical Advisory and Documentation:

• Provide expert consulting services on the company services and platforms and related 3rd party platforms.
• Document solutions and platform enhancements in relevant company customer documentation.

Project Execution:

• Translate functional/technical business requirements into Jira tickets for implementation by the development team.
• Creation of Jira ticket creation based on the work been done. (Testing, New Project, support, etc).
• Be the point of contact between developers and businesses.
• Conduct UAT testing and reporting issues using Jira tickets.
• Manage customer UAT progress and completion.

Technical Support:

• Provide 3rd-level technical support for live projects.
• Perform root cause analysis and debugging to address customer issues.

Requirements

What it takes to succeed:

• Bachelors degree in Information Technology, Computer Science, or any other related discipline.
• Completed or am currently completing a Business System Analysis course.
• At least 5 years experience as a Business Analyst.
• Strong computer literacy skills.
• Sound understanding of mobile applications, web-based applications, and backend systems.
• Strong project management skills.
• Written and verbal communication skills.
• Interpersonal relationships and customer management skills.
• Ability to work in an ambiguous environment.
• Business acumen.
• Knowledge of various systems and the ability to learn/master new software (Jira, Smartsheets, Draw. Io, Confluence, Google Drive, Microsoft Office).