We are passionate about our people & committed to training our employees therefor ensuring we remain competitive in our skill offering if not one of the front runners in the pack. We remain relevant with the forever changing markets and demands of our clients, by upskilling on the latest and greatest thereby attaining and retaining a great market share and client base locally and globally! If this appeals to you, then please continue to read.
As a senior Cisco Collaboration (Collab) engineer your expertise should span across deployments and support for the Cisco Suite of Telephony and Contact Centres.
Requirements
- Design and implement complex voice solutions for our customers, working closely with internal and external stakeholders at various levels including Management, Pre-sales and Sales.
- Responsible for IPT Voice and Analog Gateways - deployment, upgrades, refresh, troubleshooting, etc.
- Updating of as-built documentation & Low-Level Designs (LLDs).
- Generation and activation of security certificates for the relevant Cisco products as per vendor best practice.
- Identification of any potential risks prior or during implementation of solutions.
- Investigates the cause of technical and service problems and recommends fixes to line. managers/project managers or clients directly.
- On time Certification of relevant products supported.
- Knowledge share, coaching and mentoring of L1-L2 engineers.
- Strong verbal and written communication skills.
- Strong Presentation skills.
- The ability to work overtime when required.
- The ability to work outside of South Africa if or when required.
- Own reliable transport and valid drivers license.
- The ability to work independently as well as in a team.
- 7+ years working experience in medium to complex telephony environments.
- CCNP Collaboration certification (minimum).
- CCIE Lab for certification (advantageous) or CCIE Collaboration certification.
- Extensive working experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
- Solid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
- Extensive experience with Border Element, media resources - Cisco Cubes.
- Working Experience with Cisco Unified Contact Center Express (UCCX), including but not limited to UC Manager integration, scripting, high availability clustering. (CUAC).
- Extensive experience with design and implementation for UC environment.
- Strong knowledge and extensive experience in dial plan designs and implementation.
- Experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers, and Wireshark.
- Experience with system integration of video conferencing solutions using Webex and / or MS Teams.
- Experience with Webex Calling and Webex Contact Centre solutions.
- Experience with voice carrier systems from i.e., Telkom, Vodacom, MTN, Neotel etc.
- Experience with multi-cluster call manager environments.
- ARC and Call Cabinet expertise is advantageous.
- Strong problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions.
- Basic knowledge on Network switching & routing.
