Senior Client Manager Role: Directors and Officers Liability

Senior Client Manager - Directors & Officers Liability

Specialist in D&O liability? Want to work for a certified Top Employer 6 years in a row?

Aon South Africa is recruiting a Senior Client Manager in our D&O division, based on a hybrid basis from our offices in Sandton. The role of the D&O Client Manager is to build and improve day to day client relationships, manage portfolios of client accounts and provide technical expertise to less experienced employees.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

• Responsible for leading, developing and improving the day-to-day client relationship
• Ability to present D&O landscape, state of the market and detailed cover review to clients at executive and main board level.
• Responsible for building a client profile of risks and needs analysis in respect of the portfolio of clients.
• Responsible for input into the renewal process which includes
• preparing pre-renewal documents
• meeting with clients
• sending renewal notifications
• sending cancellation letters were applicable.
• Preparing quotations according to the binder holder agreement.
• Good understanding and interpretation of financial statements and Annual Reports
• Structure global and local D&O insurance programs to meet client needs
• Responsible for producing client documentation (including policy documents and claims statistics), leading or contributing to renewal meetings and leading or contributing to fee negotiations.
• Responsible for maintaining and improving client satisfaction, retention, revenue and profitability
• Responsible for compliant dealings with clients
• Contributes into the development of new business with either existing or new clients
• Co-ordinates teams of Client Service Advisors (where applicable) to ensure client service standards are met
• Acts as a support to Strategic Account Manager/ Business Manager on larger, more complex accounts
• Responsible for credit control

How This Opportunity Is Different

Aons experience, global reach and innovative analytics mean that we are better able to deliver the insights and advice that help todays companies protect and grow their organizations. The end benefit of all that we do is enabling our clients to make better decisions.

Qualifications.

Skills and experience that will lead to success

• A minimum of Grade 12 or equivalent
• A Bachelors degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge.

• Excellent knowledge of policy wordings
• An extensive knowledge of the South short-term insurance markets
• An in-depth strategic knowledge of industry and business strategies and company goals
• Computer literacy with advanced know-how in MS Word and Excel.

Skills And Attributes.

• Skill and confidence to articulate Aons proposition and how it differentiates Aon and benefit clients
• Sophisticated analytical, technical and problem-solving skills and abilities
• Well- Developed communication skills
• Fluency in the English language, both written and spoken
• Good interpersonal and organizational skills
• Ability to work effectively in and with teams.

Experience.

• Have proven experience in a similar or related role.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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