Senior Credit Collection Specialist

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225, 000 loyal customers. Here, youll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, youll be part of a global workforce that embraces the differences among us. And here, well encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We cant wait to hear about YOU.

Primary Purpose Of The Role

• To improve the companys ageing profile and DSO status through focussed and consistently applied collection practices.
• To maximise the cash collection efforts by achieving targets for cash collection and improve the aging profile of the AR ledger in line with business targets.

Key Accountabilities

• Responsibility for proactive and effective cash collections activities across a high profile, complex portfolio of customers.
• Coordination and management of activities relating to customers going through a bankruptcy, liquidation, or litigation process, alongside other special case handling to ensure optimal recovery of all balances due.
• Maintain customer contact by phone, email and letter and maintain accurate and up to date customer details and account records for their allocated portfolio of customers, ensuring all interactions and details are recorded in the required systems of records.
• Effective use of Oracle and other tools available to ensure prompt and efficient resolution of invoice queries and identification of disputes which lead to payments being received in a timely manner.
• Ensure adherence to all applicable collections policies as set out and updated from time to time.
• Ensure appropriate risk assessments across the assigned portfolio of customers to ensure timely accurate reporting of perceived risks, with overall focus to minimise bad debt exposure.
• Support promotion and adoption of key business initiatives to aid improved business performance, and customer experience.
• Work with line management, and leadership to aid timely escalation and resolution on complex or bespoke collections issues.
• Successful achievement of all cash collection business objectives and personal performance objectives as set out by line management and the leadership teams.
• To build and maintain effective and productive relationships with internal and external customers.
• To identify opportunities for continuous process improvement and work with all functions to implement new processes and procedures.
• Be a flexible member of the team & support other members of the department with their work activities when required.

Qualifications:

• Grade 12
• Bachelor of Commerce, or studying towards

Skills:

• Ability to perform under pressure and meet tight deadlines.
• Excellent IT skills, use of Microsoft Office suite of productions as well as G-Suite.
• Excellent written and verbal skills, with a professional telephone manner.
• Numerate with strong problem solving skills.
• Good organisational and time management skills with the ability to deal with
• multiple demands on time and resource.
• Enthusiasm for continuous improvement and change.

Category: Finance

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225, 000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0060909