We are searching for a collections specialist. The person for this role will need to resolve customer queries, conduct credit checks on new customers, resolve problems in relation to invoice payments, and reconcile complex month-end accounts. They must also report to management on outstanding issues, whilst highlighting potential debtor problems.
Customer Queries Resolution
- Customer Queries Resolution with agreed turnaround times.
- End-to-end query resolution with correct escalation path and feedback to the business and external customers.
- Do all the investigation on customer queries.
- Prepare trend analysis of client invoices with the objective to pick up anomalies.
- Investigate and report all invoicing abnormalities identified.
- Review a root cause analysis on credit notes issued to assist in defining corrective action to avoid repeats.
- Run weekly age analysis and monitor balances.
- To handle disputed accounts and negotiate with clients to bring payment in line with terms.
- Follow up on legal procedures and monitor the progress of handed-over accounts.
- Do forecasts on a weekly / bi-weekly and monthly basis.
- Ensure the credit risk exposure is within the acceptable risk
- Ensure compliance with the client's credit risk framework.
- Manage working capital within required parameters and Operating budgets.
- Prepare provision for credit notes monthly.
- Prepare cashflow reports within the deadline.
- Closing receivable month-end and report/recons (Sub-Ledger to GL).
- Ensuring that client queries are resolved within agreed SLAs, TAT, and set guidelines.
- Attend client meetings to speedily resolve outstanding queries, so that the client can pay within stipulated
- Provide accurate advice and education to customers to ensure adherence to all standards and operating
- Deliver first-time-right service excellence by displaying the client brand values to customers during all
Education
- Matric
- Diploma/Certificate/degree preferable
As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.
IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.