The above-mentioned position is within the ICT Infrastructure department. The Team Lead Senior Security Data and Voice Engineers role involves analysing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that will include servers networks, load balancers, fabrics, storage arrays, and the physical and logical components that integrate these systems together as an enterprise networking backbone or platform.
The role is senior and requires coaching and mentoring of Junior Systems Engineers, taking the technical lead in projects and actively participating and leading incident management and root cause analysis of incidents.
Responsibilities Include
- Managing and monitoring all installed systems and infrastructure
- Installing, configuring, testing and maintaining operating systems, application software and system management tools
- Ensuring the highest levels of systems and infrastructure availability
- Proposes design enhancements, capacity changes, contingency and recovery arrangements as required, to ensure that service targets are met within the organisations planned budget.
- Ensures the investigation and diagnosis of operational incidents. Resolves such incidents, including any capacity and availability management issues to maintain overall performance.
- Acts as the technical lead on projects relating to security, data and voice network management.
- Provides advice and guidance on the design and development of new and changed systems to optimise operational efficiency.
- Ensures that appropriate software and specialist monitoring tools are used to maintain awareness and control of hardware and software.
- Monitors exceptional incidents and conducts or initiates investigations on system performance. Proposes and implements consequent improvements working towards industry top benchmark targets.
- Coach and mentor junior engineers, setting standards of performance and objectives (both collective and individual) in line with service objectives; provides direction and support to all team members ensuring that the highest professional standards are observed.
- Monitor and test application and network performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
QUALIFICATION REQUIRED FOR THE POSITION:
- Bachelor Degree in Computer Science or equivalent
- Certification in Security and Data or Voice networks
- ITIL certification
- Excellent analytical and problem-solving skills.
- Strong Troubleshooting/problem solving ability
- 10 Years senior system engineer experience
- 8 Years experience as a team lead
- 5 Years experience senior security engineer experience
- 5 Years experience senior data engineer experience
- 5 Years experience senior voice engineer experience
- Coding experience in Python, C# or Java.
- Understanding of SQL, including SQL Queries.
- Extensive understanding of Proxies, Reverse Proxies, Nat and Load Balancers.
- Understanding of virtual environments and containers.
- Experience in DevOps processes, including CI/CD automation.
- Extensive understanding of Networks switching and routing as well as Voice technologies SIP and SBCs.
- Extensive Understanding of firewalls, ips, acls, dlp and vulnerability assessment.
- Understanding of Enterprise Linux and Windows servers and services.
- Experience with monitoring systems
- Experience with automation software
