Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
PURPOSE AND OBJECTIVES
Customer Success drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end.
The strength of our Centers of Expertise (CoE), as part of Customer Success, is to analyze customer solutions with 360 view on relevant components including application, database and technology, as well as engaging a strong back office support for every customer engagement, providing Expertise on Demand, instant resolution of top pain points and fast access to best practices/information plus instant quality assurance of recommendations and the improvement plan.
In the role of a Senior/Export Support Engineer Logistics (Architect/Solution Architect), depending on your experience, you will work in the Center of Expertise (CoE) with focus on S/4HANA and as Logistics Architect. Your experience in several logistics modules (MM, PM, PP, QM, SCM, EWM/TM) will assist you deliver services for every aspect of customers' software implementation, transformation or upgrade project, as well as on operations, including continuous improvement, quality management, problem resolution, and knowledge transfer.
Our team primarily focuses on assessing SAP S/4 HANA solutions incl. functional and technical design, performance critical processes, assessment of implemetation, monitoring during testing and GoLive, planning the digital transformation.
EXPECTATION AND TASKS
According To Your Experience, Strengths And Customer Needs, You Will Conduct Some Of The Following Tasks
Your role involves delivery of technical and application services within customer engagements. You need very good Application and process knowledge as well as implementation skills, and you are a decent problem solver with the ability to communicate effectively in an international environment.
- Be actively involved in the preparation, conception, realization, and Go Live of customer implementation projects
- Demonstrate the ability to plan, run, and manage blueprint workshops/meetings with internal and external clients
- Assisting in defining the scope of a project/opportunities, estimating efforts and project timelines
- Analyze business processes including root cause analysis and technical performance optimization
- Implement and Optimize Extended Warehouse Management/Transportation Management processes and solutions in an S4HANA environment
- Act as trusted advisor to help plan and execute projects and transformations in the logistics space.
- At least 10 years of SAP Application implementation experience or support experience for the Expert Support Engineer Position, 7 years for the Senior Support Engineer Position in several of the following modules: PM, PP, MM, ARIBA, EWM/TM, SD to work as E2E Logistics Architect
- Business Process Design and Implementation
- A minimum of 5 full cycle SAP implementations for the Expert Support Engineer Position, a minimum of 3 for the Senior Support Engineer Position
- Strong solution know how in one of the following areas: PM, PP, MM, ARIBA, EWM/TM, SD
- vast experience in 1 or across several supporting/manufacturing industries like Oil&Gas, Automotive etc. is
- University degree in computer science, business information technology, mathematics, physics, engineering or equivalent
- Ability to drill down into technical issues and solve complex and detailed problems
- Ability to deliver clear, concise presentations and present complex information in a clear and precise manner
- Willingness and ability to travel to customers
- Excellent verbal and written communication skills in English
- Ability to translate customer requirements into solution design and implementation
- Programming Skills (preferable SAP ABAP and SQL Script)
- Technical Skills in Database Technology (preferable SAP HANA DB)
- S/4HANA Logistics Implementation Experience
- Experience with Transition from ECC to S/4HANA
- Travell:0-70%
SAP innovations help more than 400, 000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100, 000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 368454 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .
