We are seeking a skilled and experienced Technical Support Engineer with extensive Unix, Networking, and Command-line interface (CLI) operations. As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services.
Position Responsibilities
- Utilize experience in Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently.
- DAILY time entry accounting for at least 8 hours
- Documentation of Client Networks
- Small Projects
- T&M service requests
- Takes ownership of tasks and follows through to ensure complete resolution
- Takes a personal interest in, and responsibility for, the quality of work they perform or are associated with
- Ability to pay close attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
- Ability to provide accurate time estimates for how long a task will take
- Understands that the success of individuals is measured by the success of their teams
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Ability to articulate technical information clearly and simply to non-technical people
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
- Is self-motivated and can be self-directed when necessary
- Enjoys sharing information, supporting others, and working on a team to achieve team goals
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with routers and firewalls Meraki, etc
- Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network
- Understanding of DNS services
- Working Knowledge of Wireless Technologies
- Experienced in Unix, Networking, and Command-line interface (CLI) operations.
