Location: Linbro, Midrand, Gauteng
Reports to: HR Executive
Direct Reports: 2 HR Business Partners
Indirect Reports: 3 HR Admin, 3 HR Practitioners
Purpose Of Role
The Senior HR Business Partner (Senior HRBP) is a strategic leadership role focused on aligning HR initiatives with business objectives to enhance customer service delivery and customer centricity. This role involves leading a team of HR professionals to ensure the effective implementation of HR strategies, policies, and processes across the organization. As a trusted advisor to the leadership team, the Senior HRBP contributes to the overall success of our clients Logistics by fostering a high-performance culture that supports the company's supply chain and logistics operations.
Main Responsibilities
Strategic HR Leadership:
- Collaborate with the HR Executive and business leaders to develop and execute HR strategies aligned with business goals, with a particular focus on enhancing customer service delivery and customer centricity.
- Lead, mentor, and develop a team of HR Business Partners, HR Admin, and HR Practitioners, ensuring their professional growth and alignment with business priorities.
- Drive and manage organizational change initiatives, especially those related to customer service improvement, ensuring smooth transitions with minimal disruption to business operations.
- Oversee talent acquisition, development, and retention strategies to build a high-performing workforce capable of delivering superior customer service.
- Manage complex employee relations issues, ensuring compliance with labor laws and fostering a positive and productive work environment.
- Utilize HR metrics and data to inform decision-making and improve HR processes, contributing to better business outcomes.
- Develop, implement, and maintain HR policies and procedures that support the companys strategic objectives while ensuring legal compliance.
- Build strong relationships with key stakeholders across the business, acting as a trusted advisor on all HR matters.
- Bachelors degree in Human Resources, Business Administration, or a related field (required).
- Postgraduate degree (preferred).
- In-depth knowledge of HR best practices, labor laws, and regulations in South Africa.
- Strong understanding of the supply chain and logistics industry.
- Strategic thinking and business acumen.
- Excellent leadership and team management skills.
- Strong problem-solving and decision-making abilities.
- High level of emotional intelligence and interpersonal skills.
- Proficient in HRIS systems and HR analytics tools.
- Excellent communication, influence, and negotiation skills.
- Minimum of 8-10 years of experience in HR, with at least 5 years in a senior HRBP role or similar position.
- Proven experience in leading HR teams and managing large-scale HR projects.
- Experience in the supply chain, logistics, or a related industry is preferred.
- Training in leadership development, change management, and HR analytics.
- Address complex HR challenges, including workforce planning, talent management, and employee relations, with innovative and effective solutions.
- Analyze and interpret HR data to identify trends and make informed decisions that positively impact the business.
- Build and maintain strong relationships with internal customers (business leaders, managers, and employees) to understand their needs and provide tailored HR support.
- Foster a customer-centric culture within the HR team to enhance service delivery across the organization.
- Make strategic HR decisions that align with business goals and drive organizational performance.
- Empower direct reports to make operational HR decisions within their areas of responsibility, providing guidance and support as needed.
- Provide leadership and direction to the HR team, ensuring alignment with the companys strategic objectives.
- Coach and develop team members to enhance their capabilities and career growth.
- Strategic Orientation: Ability to align HR strategies with business objectives.
- Leadership: Strong leadership presence with the ability to inspire and motivate others.
- Customer Focus: Commitment to delivering high-quality HR services that meet the needs of the business.
- Collaboration: Ability to work effectively with cross-functional teams and build strong partnerships.
- Innovation: Ability to develop creative HR solutions that drive business success.
- Integrity: High ethical standards and commitment to confidentiality.
- Communicate effectively with all levels of the organization, from frontline employees to senior executives.
- Influence key stakeholders to support HR initiatives that drive business outcomes.
- Present HR strategies and data in a clear, concise manner to facilitate informed decision-making.
