Senior Manager: Operational Risk

South Africa's leading Car Rental Group

Location: Isando , Johannesburg

Salary: R46 500 R74 000 pm depending on experience

Benefits: Retirement Fund, Company Car, Medical Aid, Cell phone Allowance

EE candidates preffered

Core purpose of the role: To manage the end-to-end process associated with the maintenance and service plans contracted with all customers.

Academic Qualifications

BSc Mechanical Engineering, PR.ENG or B.Tech Mechanical engineering (Essential)
Valid Drivers License (essential)
Engineering Honors /Masters (Advantage)
Budgeting and forecasting (Advantage)
Financial Exposure & Business Acumen (Advantage)
Fund management Experience (Advantage)

Work Experience

Automotive industry experience (Essential)
5-7 years experience working with motor vehicles (Essential)
3-5 years Management experience (Essential)
Broad understanding experience with business communication (Essential)
Broad understanding experience working with internal and external stakeholders (Essential)
Fleet Management Experience (Essential)
Broad understanding experience working with Finance, Risk, Maintenance authorizations and Sales (Advantage)

Knowledge

Broad understanding knowledge of Make Range and Models
Broad understanding knowledge of maintenance of motor vehicles
Broad understanding Fleet Management Knowledge
Broad understanding Knowledge of Risk, Finance, Maintenance and Sales departments (Advantage)

Skills

Mechanical and technical skills
Strong Leadership
Professional Scepticism
Ability to build team cohesion
Well-developed communication skills
Well-developed internal resilience (EQ)
Developed written reasoning and comprehension skills
Critical analysis and strong numerical skills
Strong change management experience

Personal Attributes

Honesty, Integrity, Assertive
Remain resilient with stress and pressure
Orientation towards growing and nurturing relationships
Focus on analyzing and solving problems
Commitment to behaving correctly and ethically
Perseverance
Focus on getting things done
Preference for translating strategy into action
Customer centricity and focus
Readiness to make and own decisions

Important

Preference for working with teams
Focus on initiating action
Concern for communicating clearly
Preference for managing others
Strong drive for growing the business

Competencies

Interpreting Data
Establishing Rapport
Interacting with People
Convincing People
Making Decisions
Showing Composure
Meeting Timescales

Important

Team building
Managing Tasks
Taking Action
Directing People
Articulating Information
Examining Information
Documenting Facts
Adopting Practical Approaches

Key deliverables and outputs

Strategic/Financial
Maintenance Fund management. Quarterly actuarial valuations and results analysis
Financial Reporting and Modelling
Identify, measure and monitor actual and potential operational risks relating to vehicle maintenance in order to advise the relevant parties regarding the health of the fund balance.
Manage and oversee the day-to-day operational requirements for the Managed Upfront Payments (MAU) department in order to increase market share and identify opportunities for growth.
Prepare an annual budget and ensure that expenses are in line
Application of industry knowledge & macro-economic factors (e.g. right to repair, inflation etc.)
Operational
Provide technical advice on vehicle maintenance
Perform parts analysis
Monitor the implementation of the processes and procedures within the MAU department in order to ensure contract compliance with stakeholders.
Identify potential opportunities to improve the business processes in order to remain competitive within a fast-paced changing industry.
Enhance compliance and control environment through establishment of policies and procedures, addressing any deviations as required
Manage the quotation, payment and upload process of vehicles in order to ensure compliance with sold maintenance and service plans to mitigate liability risks.
Make adjustments to the pricing of plans as and when required in order to make the sale possible without unduly negatively impacting the company.
Compile a monthly report that includes all aspects related to the MAU and Full Maintenance Lease (FML) products (for example: maintenance termination profits; vehicle installation; fund balances; maintenance burn-rates etc.) for senior management.
Provide support to the maintenance authorization and sales department as and when required
Provide operational support for any new business opportunities and/or tenders
Conduct dealer visits, quality control verifications and build relationships
Write technical reports on vehicle service & maintenance
Quality control verifications and management
Management of regional authorizations and spend
Reporting of monthly product financials to management
Management of operational risk and risk mitigation
Manage operational MAU call center
Stakeholders (internal & external customers, suppliers, shareholders, communities)
Build and maintain relationships with new and existing internal (Maintenance authorisations, Risk, Sales and Finance) stakeholders.
Build and maintain relationships with new and existing Dealers and OEM's in order to retain and expand customer base.
Employees
Provide clear direction and decisive leadership to direct reports, ensuring all are aligned to the goals and have a clear purpose.
Set clearly defined performance standards / targets for direct reports, holding them accountable to achieve these and providing support and guidance where needed.
Create and maintain a constructive atmosphere within the team, engaging and motivating direct reports to always give their best, while respecting any areas of diversity (whether areas of expertise, cultural, gender, age, background, etc.)
Ensure direct reports adhere to set business policies and procedures, emphasising the importance of general discipline at work and objectively correcting and handling any deviations as they arise.
Resource and staff the team appropriately, considering the relevance of current and new jobs as well as the most suitable ways in which to place or replace any vacancies.
Provide training to quality control team
Set the example to the team and deliver on the employee value proposition by leading the team and the business in line with the companys Leadership Behaviours
Support and encourage direct reports to drive their own individual development plans in order to further grow as professionals in their jobs
Identify and implement employee development and training plans