Senior Network Engineer X2

Our Client a Global tech firm is seeking 2 Senior Network Engineer to join their team in Cape town. They offer stability, growth, attractive salary along with excellent benefits and a great working environment.

The Senior Network Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Senior Network Engineer s responsible for managing tickets of low to high complexity.

Key Roles And Responsibilities

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work
• Provide system documentation and diagrams as well as maintenance documentation.
• Implement change management procedures that accommodate system architecture changes.
• Analyzes and detects risks and vulnerabilities associated with new technologies, processes, and applications.
• Assists in developing and maintaining standards and procedures.
• Provides network security, network penetration testing, and traffic analysis services to large commercial organizations
• Preparing monthly work status reports and updating technology-specific documents

Knowledge, Skills, And Attributes

• Ability to communicate and work across different cultures and social groups
• Ability to work independently with minimal supervision.
• Partake and abide by CAB processes when involved in changes
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Advantageous Working Knowledge

• Enterprise-scale LAN systems (STP, VTP, Port-channel, Trunking, VLANs, VACLs, Stacking)
• Understanding Protocols such as (HTTP/S, DHCP, DNS, SMTP, SNMP, NTP, SSH, FTP, and other web-based protocols)
• Networking technologies, principles, and protocols based on OSI model, TCP/IP, UDP, IP addressing and MAC addresses, etc.
• Advanced Understanding of Routing Protocols such as (EIGRP & OSPF)
• Advanced Knowledge of Enterprise Wi-Fi technologies
• Advanced Knowledge of Cisco Identity Services Engine (ISE) & TACACS
• Advanced Knowledge of Enterprise Monitoring (Spectrum, Cisco Prime)
• Advanced Knowledge of incident management systems
• Moderate years of relevant managed services experience
• Moderate level knowledge in ticketing tools preferably Service Now

Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• CCNA and CCNP enterprise qualification required Fortinet NSE4 (NSE5 NSE6 and NSE7 will be an advantage)
• ITILv4
• CCIE Enterprise or Wireless (advantageous)

Required Experience

• Demonstrated work experience
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes
• Demonstrated experience working with vendors and/or 3rd parties