Senior Operations Specialist

We are looking for a passionate and solutions-driven Senior Operations Specialist to lead and support high-impact fleet management initiatives that contribute to the growth of our fleet business in South Africa. This is a critical and highly rewarding role as we unlock and retain business-to-business relationships that help us enable more drivers to earn on Bolt from supporting existing and new fleet businesses.

About Us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. Were a global team of more than 100 nationalities joined on a common mission to make cities for people, not cars. And we need you to make it happen!

About The Role

As a Senior Operations Specialist, you will have a direct and tangible impact on fleet operations that you can see in real time. If youre ready to take full ownership of your work, disrupt the marketplace, and take Bolt South Africas fleet business to new levels - heres your chance!

Your daily adventures will include:

• Re-engage lost revenue by reactivating existing fleet cars
• Improve engagement of active fleet cars by analysing key performance metrics and scheduling regular meetings with fleet owners to gain insights and improve performance
• Develop strategies to strengthen Bolts Fleet value proposition
• Collaborate closely with HQ teams such as Central Operations, Product, Legal, Campaigns, or Marketing to retain, engage and grow fleets
• Capture fleet input on the main blockers to activate new supply and find solutions to removing those blockers
• Source new fleets not operating on Bolt
• Track the incremental impact of relationship-building and customer-driven solutions
• Host regular fleet roundtable discussions and regular fleet portal training sessions

About you:

• You have 3+ years of experience in an operations or account management role
• Ownership: ability to proactively find solutions to business problems
• Never-settle mentality: proven track record of client success and consistently achieving critical metrics and revenue targets
• Outstanding project manager: capable of managing multiple projects, resources, priorities and time
• Excellent communicator: ability to effectively communicate with many stakeholders involved
• Commercial vein: building and maintaining long-term professional relationships with business partners using listening, negotiation and persuasion skills
• Solid analytical skills: ability to interpret and present data to generate insights and support decision-making.
• Passion: drive to work with new technologies
• You are a hustler, not stopping after several obstacles a day
• You thrive in a fast-paced environment
• You are detail-oriented and organised.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you dont tick every box, please consider applying if you feel youre the kind of person described above!

Why youll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location.