To analyse processes, procedures and data in order to efficiently improve productivity, quality, efficiencies, processes and resource optimisation within the Operations team, throughout the business contract portfolio.
MAIN OUTPUTS
- Operational analysis and management
- Procedure critical review and identification and implementation of optimisation
- Best practices identification and standardisation across portfolios
- SLA performance review and analysis
- KPI review, reporting and trend analysis with the intent of identifying anomalies and improvement areas
- Processes & Procedures review, analysis, improvements, drafting, implementation and compliance monitoring and reporting
- Cost analysis and optimisation.
- Budget & Forecasts drafting and monitoring
- Operational resource demand Requirements and optimisation
- Learning & Development
- Identifying training gaps, develop required material and assist with the development and implementation of the required processes, procedures and training
- Incorporate best practices into current processes and systems
- Responsible for training of new and current employees on processes and procedures
- Identify key skill shortages and assist with training schedules and material
- Assist with employees queries on processes, procedures, techniques and technical issues
- SLAs & Reporting
- Contribute to the development and implementation of SLAs
- Manage SLA information on the systems
- Track performance against SLA and provide monthly reporting in conjunction with the Operational personnel
- Perform system analysis, structure compliance and system data field compliances
- Processes & Procedures
- Responsible for drafting and maintain operations procedures and process for in line with deliverables.
- Budgets & Forecasts
- Advise on cost drivers and required budgets for the contract portfolio
The Applicant must meet the following requirements:
- Solid knowledge of general administrative systems and processes.
- Solid knowledge of Facilities Management, CRM, Property Management & Financial Management processes, systems, standards & best practices.
- Solid understanding of organisational business processes and procedures and optimisation methods.
- Basic knowledge of all applicable HSE, FM & Operations related legislation.
- Computer literacy [SAP (advantageous)]; MS Office.
- Excellent analytical skills.
- Excellent value chain engineering, cost analysis and optimisation skills.
- Excellent administration and process skills.
- Good communication (both oral and written) and presentation skills.
- Good Time Management skills.
- Attention to detail.
- Able to work under pressure.
- Able to work independent and as part of a team.
- People and task orientated.
- Assertive.
- Creative and innovative.
- Action orientation.
- Customer orientation
