Posted on: 10 August 2023
ID 879215

Senior Pre-Production Engineer

Job description:

Key Focus :
  • The role of a Pre-Prod Engineer is to complete and finalise the Customer Product setup and perform Services implementation in the Service Center.
  • Supervisor to the Team
  • Interfacing to the ProductionManagement Team
  • Problem Solving
  • Continuous Improvement
  • Adherence to Standards And Policy
  • Sales, Technical, Customer Service and, Customer Knowledge Support
Qualification and work experience Information :
  • Degree in Computer Science or Information Technology, with a major in Programming
  • At least three years experience in the any of the following programming languages: C+, C++, Gold
  • At least three years experience in a similar position
Additional Requirements :
  • EMV knowledge including payment scheme specifications, key management and general EMV transaction concept
Key Responsibilities :
  • Develop and parameterise Customer Personalised Products in CPS
  • Perform full Card Product Configuration for all Customer Products (Production Profiles in CPS) including graphical personalisation, embossing, activation label and related items
  • Develop card carrier printing based on customer requirements
  • Set-up product package (fulfilment)
  • Develop PIN Mailer printing
  • Develop customer return files
  • Perform unit testing on all of the above items, based on the test plan.
  • Implement personalisation services according to internal capabilities and customer requirements
  • Configure and optimise production processes (sorting, grouping, SLA computation and others in CPS)
  • Setup delivery modes in CPS
  • Generate internal/external reports and billing setup
  • Develop non-delivered mail process
  • Manage pull out and exception process setup
  • Setup external connections (Smart Portal)
  • Deliver full production setup to Production environment
  • Interact with customer for resolving/addressing their queries.
  • Responsible to examine the feasibility of product and its production.
  • Responsible to execute the new project.
  • Responsible for all change control.
  • Work as a bridge between customer and production to provide mutually agreed procedure to deliver the service to the customer.
  • Comfortable with conversing on a technical level with customers, third party suppliers and internal regional and global colleagues
  • Responsible for end-to-end data compilation arranging in sequence and bridging gap (if any).
  • Work with customer and LTC team and coordinate for best customer service.
  • Developing various MIS and report whenever required by internal customer.
  • Coordination with Production, Data Admin team for queries related to Data.
  • Keep customer update on progress of their ad-hoc requirement.
  • Support On site at Customer Premises When required
  • Support Service Center and Business after hours if required
  • To adhere to QMS, EHS, security processes & customer schemes.
  • Follow all the PCI policies and ensure implementation
  • Shall adhere to any other industry standards / policies as may be implemented in the organization from time to time
Behavioural Competencies :
  • Well-organized.
  • Strong knowledge of Java / VB Script / C++.
  • Good Analytical Skills.
  • Good communication & PR skills.
  • Familiar with QMS and EMS Standards
  • Good analytical skills
  • Follow time schedule
  • Comfortable to support any shift
  • Ability to assess strengths and weaknesses within the client environments and provide guidance and risk mitigation
  • Above average ability to multi-task and manage several projects simultaneously
Occupation:
IT, computing jobs


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