Drives CX Projects and Professional Services project deliverables involving cross-functional teams. Supports plans and directs schedules as well as project deliverables. Monitors programs/projects from initiation through delivery. Organises project activities and ensures communication and facilitates completion of the program/project on schedule and within budget constraints.
Coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints.
Working at NTT
Plans and coordinates all aspects for delivering CX projects and working with key partners to deliver CX solutions. Support overall governance and compliance of solutions and align to CX deliverables
Senior IT Project Managers lead and direct managed type projects or projects classified as standard or complex projects or one larger managed project. The individual is also involved in larger-scale projects. They take projects from the original concept through to final implementation. This person will interface with all stakeholders.
Key Roles and Responsibilities:
- Adheres to and ensures that the project delivers the solution, remains within baselined budget, is delivered on time while achieving quality criteria and maintaining client satisfaction.
- Takes responsibility for all aspects of the full life-cycle of the assigned projects.
- Manages client and stakeholder satisfaction, commitment, and expectations too high service levels and manages escalations adequately.
- Ensures the project meets its approved timeline, scope, quality, and cost targets.
- Monitor and track project progress, actively manage risks and issues, and effectively escalate when needed.
- Support the use of Agile-based processes for development deliverables and according to NTT(Ltd) Agile implementation.
- Able to nurture self-organizing, high performing teams through servant leadership and mentoring
- Ability to work effectively with teams and individuals distributed globally across time zones and cultures
- Must encourage, support, and guide continuous improvement of the team, its products, and processes
- Able to resolve conflict through arbitration, negotiation, reasoned discussion, or escalation
- Ability to identify problems, impediments, dependencies, and other team dysfunctions, and then facilitate quick resolution
- A proactive self-starter who is able to operate independently and as part of a team
- Bachelors degree in Computer Science, Information Management, Business Administration or a related field from an accredited college/university
- Possesses training and certification in the following areas (preferred but not required): Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), and/or other related certifications
- Professional experience as a project manager within a similar environment
- Demonstrated experience working with Agile projects as well as the ability to balance Agile development inside of a larger waterfall/predictive project
