We are on the hunt for a Senior Sales Manager reporting to the Head of Commercial.
This role will be based in our JHB office in Bryanston.
About the team
A winning team that operates on the foundation of a Vision, Values, Integrity, and Innovation. A team that is results-driven but embraces creativity. A supportive culture that encourages engagement and collaboration.
About you
Youll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and dont mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesnt lack motivation
- Dont need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you'll be doing
The overall management of the team of Outbound & Enterprise Sales Consultants, in order to pro-actively deliver on and achieve set and agreed sales targets, through the development and mining of the sales pipeline and cold-calling on existing, new and potentially new merchants, earmarked in the Tier 1, 2 & enterprise markets
Management & control of the Outbound & Enterprise Sales environment in accordance with the related compliance, legislation, internal & external policies, scheme rules and procedures, to ensure that the sales, product and operational risks are managed, controlled and maintained
Profit & Revenue Management:
- Devise, implement and execute the agreed sales strategy and business plan
- Develop and manage budgets and forecasts, cost and income/revenue
- Structure and calculate positive revenue generated commercial deals/transactions
- Manage and ensure the team (including Administrative Support) achieve their agreed targets, through strategic, cross and up-selling initiatives and approaches
- Achieve, personal set and agreed sales targets, in order to improve bottom-line revenue
- Track, monitor and control the activities and performance of the sales consultants
- Ensure on-going strategic initiatives are continuously and correctly interpreted, evaluated and implemented in the maintenance and effectiveness of the Outbound Sales & Enterprise environment
Product Management:
- Have a clear, solid understanding of the organisations product, benefits and service offerings
- Present/provide the targeted/earmarked merchant base/sales pipeline with the correct and most suitable solution and/or benefit(s), in order to meet their e-Commerce needs and requirements
- Interpret merchant requirements and timeously address and resolve merchant queries
- Continuously share and present Product & Marketing with merchant requirements and needs
- Implement and maintain applicable company policies, procedures and guidelines to ensure the optimal functioning and target achievements of the Outbound & Enterprise Sales consultants and Administrative Support environment
- Ensure streamlined workflow of daily administrative and sales tasks
- Co-ordinate & consolidate regular and ad-hoc sales performance, management reporting and submission
- Focus on continuous improvement of manual processes and apply technology, wherever possible
- Monitor and manage agreed deliverables, output and performance of the Sales Consultants & Administrative Support (sub-ordinates)
- Develop, promote and facilitate on-going training, cross-training and-up-skilling of the Outbound & Enterprise sales team foster a climate of continuous learning
- Prepare and sign-off Personal Development Plans (PDPs) and take ownership of own career development
- Conduct quarterly performance appraisals and apply disciplinary procedures, if and when required
- Manage team administration, i.e. leave requests, roster management, sales tasks and reporting
- Acknowledge and reward exceptional performance and target achievements
- Foster mutual beneficial relationship with internal and external stakeholders
- Engage with Marketing on leads, pipeline generation/improvement and marketing initiatives via the different and available medias
- Accompany and support Sales Consultants during existing and new merchant visits
- Responsible for daily workflow, co-ordination and SLA management between the Outbound Sales & Enterprise team and stakeholders
- Review and update all Sales related documents/templates regularly
- Ensure that all sales related, including reputational risks are managed, adhered to and minimised
- Adhere to relative legislation and regulatory requirements
- Ensure related and applicable product and operational risks are maintained and controlled
- Stay abreast of Compliance requirements, Consumer Protection Act, AML, etc
What you'll need
- Grade 12 or equivalent (essential)
- Degree or Diploma in a Business Sales related field/environment
- 5 years Management, Supervision Sales, Relationship Management & Marketing experience
- 5 10 years in the e-Commerce & Payments industry, preferably with acquiring & issuing experience
- Strategic thinker, objective & deadline driven, understand sales & target dynamics
- Strong business acumen & Influence behaviour
- Enthusiasm, energy, drive & resilience
- Relationship Management, negotiation & networking skills
While not required, itll probably help if you have some knowledge of fintech, and an interest in entrepreneurship and startups would be beneficial. But dont worry, theres no need to be a unicorn as well offer onboarding assistance.
About us
PayFast was founded in 2007 and has grown into one of South Africas leading online payment gateways. The DPO Group, which includes DPO Africa, PayGate, PayFast and SiD Instant EFT, is the largest and the fastest-growing African payment service provider, operating in 21 countries and working with more than 60, 000 active merchants across the continent. In 2021, DPO Group was acquired by Network International. Our combined resources and expertise are benefiting merchants and online shoppers looking to accept digital payments through as many different channels as possible.
What we offer
- Company pension
- 21 days annual leave
- Study leave
- Celebrate your cake day with special birthday leave
- Great company culture
- Access to learning and development
- And a whole lot more
Availability
- As soon as humanly possible (but we are willing to wait for the perfect candidate).
- If this sounds like a role that you would flourish in, please apply now.
