Role Purpose
To manage site planning, deliver an optimized radio network, and resolve customer queries.
Your Responsibilities Will Include
Lead the RPO team to deliver the New Sites Planning Pipeline & Rollout Projects for the FY.
Develop innovative RF solutions to resolve customer problems.
Ensure accuracy and integrity of all related databases and documentation in compliance with Vodacom quality standards.
Manage all customer related queries until resolved. Supporting Customer Care, VIP Escalations, PM, Property and EBU/CBU departments.
Provide input into the evaluation, development needs and maintenance of RPO specialist competencies and performance.
Support RPO team while conducting drive tests, probing tool and statistical analysis to determine root cause and resolution for problems.
Conduct optimisation projects for single site, clusters, and network features.
Provide ad-hoc concise reports and feedback to requesting internal parties
Education
The ideal candidate for this role will have:
3-year degree or National Diploma in Electrical or Electronics in Engineering or 5 to 10 years relevant experience.
Telecommunications (GSM, UTRAN, LTE, and 5G) courses essential.
A minimum of 5 years of relevant GSM experience (inclusive of 3 years LTE experience) is essential
Core Competencies, Knowledge And Experience
Computer applications (e.g., MS Office, MS Teams & MAPINFO)
Network Performance
Network Analysis tools (e.g., U2020, Actix, Sonar, Atoll, OSS, Probes & Crowd Analysis)
Technology - GSM, UMTS, LTE, 5G knowledge
Customer Care
Closing date for Applications: 13 April 2023.
The base location for this role is, Midrand, Vodacom Campus.
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.