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Your day at NTT DATA
The Senior Vendor Relations Specialist is responsible for client satisfaction by ensuring that services are delivered according to agreed service level agreements (SLA) and other contractual performance requirements. They require advanced ability in managing coordinated delivery of service and manage compliance to agreed performance standards.
What You'll Be Doing
Key Roles and Responsibilities:
- Respond to new or changed business needs and/or services and determine and define the requirement for new or updating existing vendor contracts.
- Negotiate service level agreements with vendors that meet business requirements.
- Agrees and signs the required contract with the vendor, ensuring conformance to strategy and process.
- Analyse vendor performance against contract and provide feedback to relevant stakeholders on performance delivery.
- Work with commercial and contract management team to process contract renewals, managing schedule of contract termination dates to meet renewal or termination process requirements.
- Agree points of interaction and escalation with the client and vendor, ensuring the continuous delivery of the service according to the SLA.
- Ensure that the scope of services offered by the vendor is delivered against and that the quality of service delivered is managed appropriately.
- Determines the impact of service improvements identified in relation to the vendor and documents and ensures the appropriate actions are implemented by the vendor.
- Obtain vendor programme requirements and provide information to business on the gaps and requirements to close these in order to maintain the chosen level of vendor accreditation.
- Monitor and analyse trends in company spending and inventory control in order to make recommendations for the future, and to identify areas for possible savings.
- Develop, establish, implement, and enforce supplier and outsourcer guidelines, obligations, and service level agreements to the organisation.
- Maintain a catalogue of preferred suppliers/vendors and develop performance metrics for each category of vendor.
- Ability to establish strong relationships with internal stakeholders and external stakeholders
- Excellent written and verbal communication skills
- Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services
- General knowledge of accounting, finance, marketing, and logistics
- Ability to work in high-pressure environments
- Ability to manage urgent and complex tasks simultaneously
- Excellent business acumen and commercial skills
- Passionate, strong initiative, self-driven with commitment to succeed
- Display excellent persuasion and influence ability
- Detailed, meticulous and highly organised
- Proactive in approach with excellent facilitation skills
- Bachelor's degree in supply chain management, marketing, business administration, or a related field
- ITIL certification is preferable
- Advanced demonstrated contract / supplier management experience preferably in a multi-national environment
- Advanced stakeholder engagement experience
- Advanced demonstrated understanding of the contract lifecycle management
- Advanced experience managing expectations when balancing alternatives against business and financial constraints
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
