About The Role
This position reports to the SA Technology Manager and is responsible for supporting the School Leadership Team and other functional teams at the school in the planning, development and implementation of all technology-related projects related to academic systems, residential life, sports activities, and school-based events.
Your responsibilities include:
Software, Hardware & Network Management & Maintenance
- Install, configure and troubleshoot all hardware and software-related equipment and systems in line with the internal Nova Pioneer set guidelines or vendor Service Level Agreements
- Troubleshoot and execute or supervise the repair of network, hardware and software components.
- Facilitate performance of routine maintenance and inspection of network equipment and server systems
- Test network and server systems to verify functionality and performance
- Perform hardware and software upgrades to achieve the optimum performance level.
- Ensure minimal interruption of internet uptime and proactively communicate when there is anticipated or unexpected interruption.
- Monitor and document service performance metrics and maintain an Operations Excellence tracking and monitoring dashboard.
- Ensure uninterrupted availability of printing services at all times.
- Ensure print server and user settings are configured to provide consistent on-demand printing services.
- Monitor and document service performance metrics and maintain an Operations Excellence tracking and monitoring dashboard.
- Ensure all terms and conditions articulated in the Service Level Agreements are adhered to by proactively engaging with the vendors.
- Support families, students and teammates with technology requests.
- Support teachers during technology-aided lessons or as needed
- General technology setup requests, especially during events and meetings hosted at the school or central teams
- Assist with check in / check out of laptops for student use
- Administer school systems and help to manage student and teammate accounts within all core systems
- Assist with deployment, training and management of school systems
- Assist with generation of report cards (grading) and other documents
- Assist with setting up and maintaining an accurate list of student and teammate accounts on all our systems
- Assist with set-up of online tests as required by the school
- Assist in the management of security systems i.e. CCTV and access control
- Securely store and manage all technology assets, including laptops, projectors, network equipment, etc
- Maintain a very clear and accurate record of all tech-assets.
- Order and stock IT equipment and supplies when necessary
Required qualifications:
- A diploma/degree in an IT related field or a minimum of five years technical experience (Experience in IT support is an added advantage)
- Highly proficient in the following skills; Data management, Use of excel, Project management, Team-oriented thinking, Vendor relationship management experience and Procurement experience.
- You pay attention to detail and work with high accuracy
- Proficient and able to demonstrate competence and comfort with
- Network software configuration
- Print server management and implementation
- Firewall and server security management
- Cabling and physical network maintenance
- Windows Server 2016 and Windows 10 desktop administration
- Onsite and remote helpdesk support
- GSuite Applications use and administration
- You are a thoughtful planner with ability to multi-task, take initiative, prioritise effectively, and deliver for multiple stakeholders according to tight deadlines
- You are results-driven, you, move fast and take ownership of your work
- Having a personality that demonstrates interpersonal skills to relate well with students, staff, administration, parents and the community
- You are a great communicator. You are able to provide clear and effective written communication (email and letters) and verbal communication.
- You enjoy working with and collaborating with others
Does working at Nova Pioneer excite you? If so, then apply now!
To apply, please complete the form on the right-hand side of this page. We cannot process applications that are emailed to us.
Please note: Where a copy of your resume is required, copying and pasting from a formatted document e.g. Microsoft Word may not result in the formatting transferring correctly to the final resume. You are encouraged to attach your resume in Microsoft Word or PDF format to protect formatting.
Applications will be reviewed on an ongoing basis until the right candidate is identified. Only qualified candidates will be invited for interviews.
WORKING AT NOVA PIONEER
Nova Pioneer is a place where our people experience tremendous growth, fast! We invest heavily in the growth of our people because it leads to greater mastery in both us and our students. Novaneers work harder and work longer hours than at most schools but as a result, the growth they experience is extraordinary. We offer consistent and ongoing professional development and provide clear career pathways that ensure that our people are always achieving their personal and professional best.
Nova Pioneer has a highly energetic, entrepreneurial environment where our people get to bring their creative and innovative ideas to life. We look for people who are flexible and who are able to adapt and respond quickly to adversity with a positive, can-do attitude (there are no problems, only solutions!). We welcome challenges and roll with the punches because it makes us, and our students, better. There is no problem too big for us! We work hard but we also have a lot of fun together. We bring infectious energy and enthusiasm to everything we do because joy fuels the hardest work and learning. Read more about our culture principles .
Please Note:
- Nova Pioneer may appoint and/or expire the posting of this advertisement at their own discretion.
- If you have not been contacted within 30 days of the closing date of this advertisement please consider your application as unsuccessful.
Nova Pioneer, in line with the POPIA (Protection of Personal Information Act) will attempt to ensure the confidentiality of all applicants for this role. All reasonable measurements will be in place to protect personal information but it will be used for recruitment and employment purposes. By submitting your application with Nova Pioneer, you are recognising and accepting this disclaimer.
Nova Pioneer will never request an application fee from candidates. If you are contacted with a request to pay a fee from someone claiming to be a Nova Pioneer Talent or Recruitment representative, please do not pay them and report it to us immediately on
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