Job Type: Full-time/Permanent
Location: Cape Town
Workplace: Onsite
Requirements
- Grade 12
- A Qualification in Tourism
- 5 years experience in a Senior Inbound Consultant position
- High attention to detail
- Being able to work extended hours during peak season
- Exceptional Multitasking ability
- Good communication skills
- Working under pressure and a team player
- Craft and arrange comprehensive travel itineraries for both individual and group clients across Southern Africa.
- Conduct meticulous assessments of agents' needs to provide high-quality services tailored to their requirements, budget, and capabilities.
- Develop imaginative strategies to create and compile B2B quotations and itineraries.
- Compile and manage rooming lists.
- Manage release dates of services booked.
- Design bespoke leisure itineraries innovatively tailored to the preferences of individual travelers and groups.
- Ensure precise and punctual completion of all quotations, consistently meeting specified deadlines.
- Maintain open and effective communication with agents throughout the entire quotation process until finalizing arrangements.
- Follow up diligently on quotations to promptly secure confirmations.
- Issue invoices to agents upon confirmation of bookings, ensuring accuracy.
- Correctly submit invoices for payment along with the costing sheet for every file.
- Promptly address client inquiries and acknowledge new requests.
- Provide daily updates to the Managing Director in a timely manner.
- Ensure agents adhere to payment and cancellation terms.
- Enforce compliance with supplier booking and cancellation policies, making timely adjustments as needed.
- Negotiate with suppliers to secure better rates for confirmed business.
- Hand over finalized quotations to the operations team for ground service management.
- Ensure clients receive their finalized itineraries and hotel vouchers promptly, prepared by the operations team.
- Maintain consistent and transparent communication with agents, sales teams, preferred suppliers, and colleagues.
- Be willing to work additional hours when necessary-Essential.
- Actively promote products and services to enhance guest experiences.
- Conduct thorough research to explore various travel destinations and provide informed recommendations.
- Research destination specifics, including travel costs, customs, weather conditions, and reviews.
- Renegotiate confirmed files with suppliers to obtain rate reductions.
- Respond to emails and WhatsApp messages promptly.
- Be available after hours for any emergencies via telephone or in the office.
