Senior Travel Consultant (Travel/Tourism)

Our client is Southern Africas leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges and restaurants to craft, curio and jewellery shops and foreign exchange bureaux. They are driven by a commitment to exceptional quality, service and value; its people-centred business philosophy; the development of mutually rewarding partnerships; constant innovation; and world-class technology.

Job Location: Bryanston, Johannesburg

Job Type: On-site l Full-time

Requirements

Travel Diploma

Matric Qualification

Minimum 5 years experience with leisure.

Ticket reissue course

Ticketing course

AGM course

Beginners, intermediate and advanced fares course

Customer Service Course

Experience withAmadeus GDS

Advantageous

Experience in rewards travel programmes.

Call centre training

Responsibilities:

• Full understanding and ability to facilitate bookings via an Online Booking system, portal, or any other medium, e.g. AGM, Travelit and Digital Trip
• Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
• Ability to quote preferred agreement deals and full understanding of the conditions of these deals and eligibility
• Full understanding of the SOP procedures, in line with ISO & Company Compliance
• A client centric mentality, with consistent extra mile service and the ability to build relationships with clients
• Build and maintain multi- level relationship within and networking with industry partners Offering a consistent extra mile service while adhering to the SOP and SLA and Client retention

Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in Malta (Europe) and Cape Town (South Africa).