PRIMARY PURPOSE
To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.
- This position can be based in either Johannesburg or Cape Town.
- Communicate continuously with agents and delivering service excellence at all times to agents.
- Build relationships with agents based on trust and support, knowing their business trends and guests needs.
- Design, develop and plan guests' journey accurately and timeously.
- Follow all necessary steps once bookings confirm.
- Design itineraries around company guidelines and product knowledge.
- Review guest travel docs completed by the operations team support and ensure details are correct before sending out to the agent.
- Keep updated with changes in all our product offerings - Wilderness Product as well as Associated Product.
- Attend all Wilderness and Associated Product training.
Qualification:-
- Matric certificate with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality.
- 2-4 years experience
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
- Proven English literacy.
- Working knowledge of TourPlan and WISH or similar booking/operating system.
- General product knowledge on Southern & East Africa.
- Personal and educational travel experience advantageous.
- Excellent attention to detail.
- Excellent communication skills in English, both written and oral.
- Foreign language skills advantageous.
- Creative, organised and good communication skills.
- Good follow up skills.
- Ability to work under pressure without compromising accuracy.
- Ability to pace oneself and prioritise demands.
- Team worker and ability to interface with various departments.
- Consistent approach to quality of output, service and result orientated.
- Good administrator and professional in all dealings.
- Dedicated to customer satisfaction and wanting to go the extra mile.
- Self-motivated and driven with high energy levels.
A passion for wildlife and a commitment to sustainability and conservation and can relate personally to Our journeys change lives
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