Senior Trip Coordinator

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new insights and out-of-the-box thinking are welcomed and encouraged?

Well look no further, we have a fantastic opportunity to join Enchanting Travels as a Senior Trip Coordinator based in South Africa!

Who are we? Enchanting Travels is a passionate, vibrant and innovative company that specializes in creating exceptional tailor-made journeys for discerning travellers to exotic destinations in Asia, Africa, Americas, Europe and Oceania. Founded in 2004, we have made the travel dreams of thousands of guests from around the world come true. We rely on outstanding team members who are passionate about what they do we are a multicultural team and proud to be a part of the Travelopia group.

The role of a Senior Trip Coordinator is to manage and coordinate trips for our international guests while they are traveling with us, with the aim of bringing alive the magic of travel through a well-organized and seamless trip.

This role would be perfect for anyone who has luxury concierge or front-of-house guest service experience from the hospitality industry and may be looking for a transition into travel!

What you will be doing:

• Working closely with our partners to confirm ground services the moment a booking comes in
• Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest
• Collaborating closely between our guests and the partners to coordinate trips and deliver on the experiences promised by our travel consultants
• Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems.
• Understanding the guest's requirements and coordinating with different departments to prep arrangements pre and post guest travel
• Briefing guests about their upcoming experiences in our destinations
• Acting as the single point of contact for guests on their trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis
• Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by collaborating with partners for freebies or special rates

What we offer:

This is a really unique customer service opportunity for many reasons - here are a few!

• The people you work with. We are a dynamic international and multicultural team where you will be challenged and have countless opportunities to broaden your horizons
• Support for your growth. Our pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, we invest considerable time and resources in the growth and development of our people
• Flexible working hours. After the initial training, you will have considerable flexibility in your working hours
• Having an impact. You create memories of a lifetime for our guests through the joy and wonder of personalized travel which often has a deep impact on their lives. Furthermore, we listen to our team's ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company's path

What do we expect from you:

• You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to really commit to supporting our guests and are comfortable with flexible working hours including evenings and weekends if needed
• You are an excellent communicator, this entails strong listening skills and the ability to convey information in a structured, clear and concise way
• You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in difficult situations
• You have a naturally warm and cheerful personality and excellent people skills you are compassionate and able to put yourself "into the shoes of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust
• You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution oriented. This entails being proactive and able to "think on your feet"
• You are strongly determined and have an intrinsic motivation to be the best you can be. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized

Although this role will be standard operating hours of 40 hours per week, Monday to Friday due to the nature of the guest service we provide, you will be on call to answer any out-of-hours calls from guests during evenings and weekends to ensure the guest has an unforgettable trip and everything runs smoothly. In return, we offer flexibility with time off in lieu of any additional hours worked.

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Contact us today to show your interest!