Job Family
Sales and Services
Career Stream
Fiduciary
Leadership Pipeline
Manage Self: Operational
FAIS Affected
Job Purpose
To administer trusts to add value to the business by referring sales leads to the rest of Nedbank Group so as to create holistic value proposition for our clients
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Ensure that internal control procedures are adhered to for instance : Making sure that all estates assets are insured against loss - Cash reconciliation statements are checked for correctness by management before any cash distribution - Get equity mandates from the heirs before liquidating any assets.
- Take control of the deceased assets and ensuring that they are allocated to the lawful heirs.
- Update stats and have monthly meetings with Management to identify possible risks.
- Explain the deceased estates administration process to the heirs and manage their expectations; by regular and ongoing communication.
- Receive all relevant documents from the heirs and send them to the relevant authorities for processing.
- Engage our internal clients (NFP; PFA) by keeping them up to date with regular progress report.
- Responding to client queries and complaints within 48 hours.
- Escalating complaints to Management.
- Foster professional relationships with beneficiaries; intermediaries and others.
- Finalise estates within a reasonable time to ensure client satisfaction Generate revenue by taking executor's fees.
- Referring sales leads relating to stockbroking; investments; short term insurance; trusts; tax; Wills; property sales to various departments in the group.
- Finalise estates within the shortest possible time to maximise profits by making use of statistics and progress reports.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Post Graduate Diploma in Financial Planning.
Essential Certifications
Preferred Certifications
Fiduciary Institute of South Africa. (FISA)
Minimum Experience Level
3-5years in legal / banking environment
Technical / Professional Knowledge
- Microsoft Office
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
- Customer Focus
- Work Standards
- Collaborating
- Communication
- Managing Work
- Building Partnerships
