Reference Number MOT230607-2
Job Title Administrator: Service Advisor (Non - Technical) - Mercedes-Benz Bryanston
Branch/Department Mercedes-Benz Bryanston
Job Type Classification Permanent
Location - Town / City Johannesburg
Location - Province/Area Gauteng
Location - Country South Africa
Job Description
- Coordinating workflow in the service department, between service advisors, foreman and customers
- Updating service customers on all service bookings and progress timeously
- Being a team player, to be able to work all respective stakeholders
- Ensure workshop opening and closing daily and timeously
- Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe
- Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe
- Ensuring job cards are signed & compliant as per MBSA requirements
- Assisting and timeously advising Technicians on quotes
- Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
- Follow up on parts ordered to workshop within a 5-day turnaround time as per MBSA requirements
- Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary
- Ensure that all vehicles are test driven
Mercedes-Benz Bryanston currently holds a vacancy for a Service Advisor reporting to the Service Manager. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
Specific Role Responsibilities
Customer Service
- Responsible for the maintenance of customer service to agreed standards
- Ensure proper diagnosis in line with customers symptom descriptions
- Responsible for the pre-costing and invoicing of vehicles before collections by customer
- Responsible for continuous feedback with customers on progress and delays
- Responsible for follow up on customer enquiries and complaints
- Ensure effective daily planning
- Responsible for the pre-writing of job cards
- Responsible for the recording of non-warranty claims
- Responsible for the management of WIP (Work In Progress)
- Monitoring and control of cash outstanding
Education & experience:
- Minimum Grade 12
- Computer Literate (preferably experience in the use of Kerridge)
- 2-3 years experience in the same or similar position.
- Preferably Mercedes-benz certified Service Advisor
- Knowledge of motor industry preferable
Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.
Covid-19 vaccination is an important part of Motus Retail and Rentals commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.
Skills and Personal Attributes
Skills & Personal Attributes
- Self-driven and resilient
- Integrity
- Team Work
- Interpersonal skills (emotional maturity / cross functional collaboration)
- Ability to cope with pressure
- Follow through skills
