Service Administrator at Resilience Personnel

Responsibilities

Booking of Customer service calls on Service Module Praxedo.
Scheduling of Service Calls with the Technical Team.
Process quoted, orders and invoices via email or telephonically where necessary.
Check data accuracy in quotes, orders, and invoices.
Contact clients to obtain missing information or answer queries.
Liaise with the Logistics/Technical department to ensure timely service delivery.
Maintain and update service and customer records.
Show interest in monthly service reports and growth opportunities.
Communicate important feedback from customers internally.
Stay up-to-date and show interest in new and old products sold.
Ordering stock from internal branches for service orders
Receiving and checking deliveries from internal branches
Process Transfers from and to other branches.
Reconciling Transfers and waybills.
Recording serial numbers where applicable.
Manage Credit Note Authorisation for returns or paperwork corrections.
Managing Monthly stock take, and reconciliation of stock related to service requirements.
Scheduling the Technical Job repairs and installations daily with the technical department to assist with the flow of work.
To retrieve the site readiness confirmation and communication from customers before service repairs and installations.
Manage the paperwork and computer records in an efficient manner to keep transparent records of technical requirements for each service sale and customer.
Ensuring Financial Approval and Payment terms are adhered to by customers before release.
Allocation of payments communicated to Head Office for reconciliation purposes.
Communicate the payment terms to customer and facilitate credit applications to be authorised by Head Office.
Assist head office to verify discrepancies and resolve clients' billing issues if necessary.
Facilitate payment of invoices due by sending reminders and contacting clients before delivery or after depending on the arrangement.