Service Advisor

Service Advisor required for a reputable Automotive Manufacturing company based in Kariega, Eastern Cape

Education And Experience

NN Diploma/ National Diploma in any relevant Engineering Field/ Marketing/ relevant Aftersales qualification
Minimum 3 years after sales experience in a Dealership environment
Strong Computer skills (MS Office)
Must be able to clearly communicate at all levels within the organisation
Must be able to work under pressure and cope with high workloads
A valid Driving license
Knowledge of the ADP system (Keyloop)
International Service Advisor program certificate

Job Description And Responsibilities

Identifying scope of work required, time frame and any additional work needed taking into account the workshop capacity and availability of parts.
Validating scope of work required and creating service order based on thorough diagnosis (dialogue around the vehicle, directly using the lifting platform or going on a test drive with the customer).
Following up with the parts store on the estimated time arrival (ETA) of ordered parts.
Liaising and advising the Customer with regards to confirmation of the job order, appointment and scheduling.
Ensuring that all information relevant to the repair being planned is included in the repair order, taking into account the latest technical information released from both the Workshop and Parts & Accessories perspectives.
Assenting the necessary work to be done with the responsible technicians in the workshop - ensuring that the required tools and equipment are available.
Ensuring that all work carried out in the workshop or by the appointed supplier is of the required quality.
Minimizing cost operations including warranty, goodwill and actively advising the customer of any anticipatable future need for servicing or repairing the vehicle.
Handling complaints in a customer-friendly manner.
Ensuring priority treatment of the complaint with regard to scheduling/capacity planning and actively following up on completion of the work.

Should you wish to apply please email your CV through to Kerry O'Hagan at [Email Address Removed]

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.

Desired Skills