Service Consultant

Designation: PP2027 - Service Consultant

Category: Health Consulting - OF2301

Posted by: Alexander Forbes

Posted on: 04 Jun 2024

Closing date: 11 Jun 2024

Location: Sandton

Purpose Of The Job

The purpose of the job is to assist a Senior Consultant in delivering a professional and excellent quality of service and consulting advice to clients, in accordance with the Service level agreement and year planner. Ensuring the highest quality of client/member satisfaction through continuous relationship building at an employer and member level, and thereby ensuring client retention, taking into consideration the prevailing Alexander Forbes Health approach, which is currently guided by our SERVE Model.

Overview

• Retain clients and members
• New business growth
• Client satisfaction
• Client management and consulting
• Maintain client relationships
• Ensuring compliance to internal processes and industry bodies

CLIENT MANAGEMENT

• Ability to interact and maintain client relationships
• High customer service orientation
• Ability to communicate effectively with colleagues, management and clients

SERVICE EXCELLENCE

• Attention to detail/Accuracy
• Service quality orientation
• Client SLA management and delivery
• Problem Solver
• Collaboration culture
• Effective Communication
• Ability to work with people and complex data
• Ability to work independently and in a team
• Proactive
• Responsibility and accountability for own and Senior Consultants client expectations

Requirements

• NQF 5 (120 credits)
• Regulatory Examination 5
• Accredited and registered as a healthcare broker with the CMS (advantage)
• Accredited and registered as an intermediary with the FSCA (advantage)
• Relevant Degree or equivalent (advantage)
• 2 3 Healthcare industry experience, medical aid scheme, healthcare product and legislative knowledge (prerequisite)
• 1 2 years experience in a healthcare brokerage
• Be comfortable presenting in front on an audience
• Microsoft Office competency
• Strong proficiency in written communication
• Drivers license, own car and willing to travel (prerequisite) Professional Membership or Registration
• CMS
• FSCA
• FIA (advantage)