Posted on: 15 January 2024
ID 898277

Service Consultant Afrikaans

Role Purpose

Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Requirements
  • Matric
  • Relevant tertiary qualification would be an advantage
  • 2 - 3 years client service experience
  • Excellent knowledge of Momentum Health System and Products would be an advantage
  • Good understanding of the Medical Scheme Administration or Short Term Insurance industry
  • Excellent communication skills
  • Afrikaans speaking is essential.
  • Knowledge of Oracle System would be an advantage.
Duties and Responsibilities

Provide an effective and efficient service to clients by receiving, evaluating and responding to telephonic and electronic enquiries timeously.
Occupation:
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